iTripReviews of itrip.net

We book a place at Silver Dunes in Destin, Florida. They grossly misrepresent the condo. It was old and not well maintained. For example, the shower door was broken and it would not slide closed. The little things that you would expect was not there, such as coffee, salt and Pepper. But the worst part of it was we found out that we paid over $1000 too much for four days. So buyer beware! Don’t use a company like this. Find where you would like to stay and book directly with them.

Total disaster!! Walked in to a place that was FILTHY and had not been cleaned! There were dead bugs on the furniture, spiders all over the ceiling, the beds were not made, there were towels from the previous guests still on the floor, dirty dishes in the sink. The best part is they refused to give me a refund!! I had to have the weight of AirBNB force iTrip vacations to give me one! Turns out they have terrible reviews online and this happens all the time! Stay far far away from any bookings listed as iTrip! Do your research, look at Better Business Bureau, look at Yelp and google reviews. Read the 1 star reviews this is a scam!

Would like to actually give 0 stars, but that's not an option. My family and I had a trip to clearwater plan for october fourth through october eleventh, and after hurricane helene went through.We got in contact with abby from itrip, to ask if we could get a refund due to the severity of damage done to the island in which we were responded with. There are no refunds for Christmas unforeseeable. Events, and since we booked during hurricane season, we would not be eligible for a full refund. Luckily for us, we actually booked our condo through Airbnb and the host Kevin decided to add eye trip as a host of the property as well. So upon receiving Abby's response and Kevin, the host response that we would not get a refund. I went ahead and contacted Airbnb. The Airbnb customer service member was awesome. She knew the extent of the damage. She knew the restrictions to clear water. She knew the utility problems and said, this is not a problem that Kevin, the host should have never hired a third party property management group that overrides Airbnb's policies. So we were refunded in full. I will never book with I trip and will never book with a host named Kevin in Clearwater again. Be careful who you book with. Make sure you read their policies and if you use I trip. Make sure you get Travel Insurance because they are out for The host themselves. And they do not care about your comfortability or your safety. JUST TO CLARIFY THE RESPONSE TO MY COMPLAINT IS AN ABSOLUTE LIE! THEY DID NOT REFUND MY PAYMENT, AIRBNB REFUNDED MY PAYMENT. BEWARE OF THIS COMPANY. MAKE SURE YOU READ ALL THE FINE PRINT AND BE VERY CAREFUL.

This is the WORSE UNETHICAL company you can ever work with! They are CHARLOTTE ITRIP absolutely NASTY!!! I was going to list my properties with them and they are not only unprofessional but very abusive verbally, and with your property. Marco comes across as nice friendly and “happy” HE IS NOT! He flips! He entered my property that he did not have permission to access while I was in bed with my door closed!!! He came into the separate upstairs unit that he had “no permission” to do and opened my bedroom door where he found me undressed in my bed to my surprised!! Who does that??? This is absolutely unacceptable when I told him and his narcissistic wife Mary to cancel the downstairs unit and told them to please not come back to my property without my authorization!! They broke in and entered the property and went around the back downstairs and damaged my door and exchange locks that did not match my original lock. Totally unprofessional claimed they had cleaned the downstairs and that they were owed 600 dollars when I found their own hairs in the toilet of an used vacant unit that was NOT EVER cleanned as MARY his wife claims to clean when SHE DOES NOT!! This people and company are NASTY. If you like more details and pictures of how they damaged my property and their nasty emails, text and voice mails don’t hesitate to contact me I’ll be glad to share. I have also spoken to other hosts that unfortunately dealt with them and the stories are a nightmare!!! HORRIFIC!! Stay away from nasty people where you don’t even know who is the real owner husband or wife! Or maid. They do not have profesional photographers either! Don’t trust them. There are many professional companies. BEWARE! STAY AWAY AND HAVE YOUR ATTORNEY READ THEIR UNILATETAL CONTRACTS!!!!!!!!!!!!!!!!!!

As Property Owners that listed our home with iTrips we were very excited about the potential of the "short term rental" market. Our property manager (local franchisee) was, needless to say, Wildly optimistic about potential returns. Our hopes were to at least cover the mortgage and management fees, and any profits would be icing on the cake. In the six months we had our property listed we made our mortgage ONE TIME! One month was only $200. Having contacts in the "short-term rental" business, we asked them what they thought. "Poor Management", "Price Adjustments", to which we added "Poor Communication". To add insult to injury, our home was damaged. When we brought this to the managers attention, at first they accepted responsibility, then shifted blame to "wear and tear", and finally offered to split the repair costs. The damage was clearly NOT "wear and tear" as no other portion of equal age, use, and exposure was damaged. According to our contract, iTrips employs cleaners, maintainers, and inspectors to go through the property each and every time it gets rented. This particular damage was noted by my wife during a visit home (only 2 months into our contract), not by an iTrips employee. We are glad to be done with iTrips. I regret our ever entering into a business relationship, and I apologize to anyone I might have recommended them to.

We walked into our iTrip rental in Sarasota and it smelled like the inside of someone’s shoe. (we were told that was because no one had been there for a month) From dead bugs on the floor to dozens of maggots in the garbage cans to mouse droppings in the cabinets, to broken windows, to a 100% clogged kitchen sink, to caked-in dirt on the vents & window wells to moldy grout to a nonfunctioning rusted out grill, it was awful top to bottom. We immediately wrote w accompanying photos and asked for a refund. The manager offered to move us to a different place, but we would have needed to pay more money, money which we do not have. They did fix the clogged sink after two visits, one by a handyman, then a licensed plumber. They sent a cleaning service, but the place needs a deep cleaning, not just a ‘spray and wipe’ which is what the cleaners informed me that they do. I wish I could show you photos. They sprayed for insects, but that did not completely stop them. We would open a drawer to see scarab beetles running among the flatware or dead inside a pot. We washed our linens and moved the musty stuff to a different closet, but the two area rugs smelled. We were swarmed by mosquitoes and flies in the back yard. They claimed to have had an inspector check this place b4 we arrived. If that is true, their inspectors have no vision or sense of smell. Do not stay here. Do not rent from iTrip.

I booked a trip to Clearwater through Vrbo for October. On august 14, my husband had to have emergency surgery for having a piece of metal go through his eyeball and get lodged in the back of his eye. We still do not know if he will regain his vision back. I emailed them August 18, after my husband was finally home from the hospital to either cancel or move our dates further out. The woman, Abby, was extremely rude and unhelpful. She didn’t even acknowledge what happened or even offer some type of compassion. I was 4 days past my cancellation window and 5 days past the date change window. Because of this they refuse to offer me anything. We do not know how many more surgeries he will have or when they will schedule surgery. I’m out $800 now. I’m completely sickened over the lack of professionalism and empathy.

They are listed on VRBO and don't disclose all of their fees. They wanted me to pay a non-refundable pet fee separately, directly to iTrip. Hmmm It seems sketch to me. Why not include it in the fees on VRBO? Because it's not included in the refund should we need to cancel. So, even if you don't stay there you pay the pet fee. I won't be staying at any of their properties.