Suz
Poor customer service
On June 24th 2020 we arrived for my husbands birthday along with my 83 year old mother-n-law. Because of Covid we purchased all our groceries on our way down because we couldn’t take a chance with our mothers health. When we went to make dinner that was planned only to find the oven didn’t work. When we called the I trips representative indicated they were aware and it would be replaced after our departure. And offered us a $50 rebate. They did however go out and purchase us a toaster oven. But honestly nothing we had planned actually fit in that. Had they informed us of this ahead of time would have given us the opportunity to make some changes or even have them find us a different place to stay. After all that they gave ME a bad guest review With a 2 star rating and said we left the place unclean! I am a VRBO owner myself and I always leave the place immaculate. This management company is extremely unprofessional.
Response from iTripOct 12, 2021
Thank you for your feedback. We have addressed these issues and have not received any additional information.



