iTripReviews of itrip.net

Believe the reviews! We read them but decided to risk it anyway which was a poor choice. Company just about making money not about your well-being or reputation. Other agencies in these times are understanding and flexible. Despite contacting the company due to poor weather and asking for in part refund or even credit towards future booking they would rather we travel in -18 storm warnings with young children. Don’t book with these guys.

BOOKER BEWARE ... I just cancelled my iTrip Vacations (Clearwater, FL office) rental via VRBO. The cancellation penalties area of the property and my post-booking "manage my booking" tab stated that the cancellation fees would be $250 up to a certain date - no asterisk or additional info. As that date approached, I made sure to cancel. Hidden somewhere in some part of an agreement document were the specifics of $250 OR 10% of the booking costs. That $250 fee doubled and then some. I believe this business is purposefully misleading the booking public. Look elsewhere.

I would use negative stars if I could Total rip off company. Asked specifically about cancellation policy Never answered question, just sent lots of Small print that had hidden fee Whatever you do, do not book with any of these companies. Apparently a franchise for money hungry, dishonest people

We just rented Las Brisas Unit 507 in Madeira Beach. We rescheduled our vacation thru ITRIP from the spring as a result of the Covid crisis. We paid $4500.00 to rent this condo. To say we have been disappointed with our condo and experience is an understatement. We did call the office and let them know our frustration. To begin, the laundry room has a washer and dryer that was not only rusted but extremely dirty. The entire laundry room was disorganized and a mess. The washer shakes violently when you use it. In addition there was drywall missing above the electrical box and the fresh air vent or air conditioner vent was filthy. Now, lets move on to the kitchen. The burners worked 50% of the time on the stove. There was a breakfast bar but no bar stools. Instead we had to use chairs from the dining room table. The upholstery on these chairs is ripped and shredded with the foam padding clearly visible. Just unacceptable. By the way, you need to leave instructions on how the operate the televisions and you may also want to check out the grills as only one of them worked. Customer service at the ITRIP office was also an issue. My son in law called your office on Tuesday because he was having a to have a medical device shipped overnight, The person he spoke to at the office told him to have it delivered to your office and assured him they would call the minute it was delivered. They told him someone would be there to receive the delivery. On Wednesday, not hearing from anyone he called your office at 4:30. The person he spoke to said he was getting ready to call because the driver put a note on your door at 12:30 saying they tried to deliver but no one was there. Seriously. We had to drive to Fed Ex and wait hours for the package to get back, not that you may care, but pretty frustrating on your vacation. To summarize, we fully understand these units are individually owned, however we paid a premium price to you in order to guarantee a clean and modernized condo. So you fully understand, we have attached pictures to document our issues. On a positive note, the ocean view and beach access is very nice. That being said, we will never use ITRIp to book a vacation again. By the way we Emailed ITRIP and no response.

They are a scam!!! Paid for rental, received verification and 4 days before arriving they emailed me and said they could not honor my rate due to it being wrong on the website!! Wanted more money out of me or said they would cancel my reservation!! Do not trust them!!!

At itrip I spoke to a woman by the name Liann Dimare. At first she sounded nice and professional but she is not! She doesn't return phone calls. Overall flaky. She also hosts homes on Airbnb . All over the place. Very disappointed. Wasted my time.

Worst experience ever. The manager seemed easily angered and lied on several occasions. I was constantly following up to make sure we were getting promised refunds, etc. during COVID. He even resorted to name calling. I would NEVER, EVER recommend this company to anyone!!

1. NO HOT WATER FOR ENTIRE STAY —-2. Zero $ refund and no credit at all! —3. Dirty pool they say the cleaned and a lot of bugs inside pool —-4. They hide info and do not disclose all information on listing but wait till your there and paid and booked. —5. illegally withdrawing from my account 9 days later after the stay without providing any reason or info until i caught them by looking at my account. Then they said they were going to email me(this is after they have took the money out of my account). I wonder if I said nothing would they have tried to withdraw more money out of my account without notice!