iTripReviews of itrip.net

Updated response to iTrip: We discovered the dirty bedding when we went to bed the first night. Luckily there were sheets for the sofabed we weren't using, so we changed the sheets ourselves and dusted the hair off the headboard. When we changed the sheets we saw that the mattress pad was also covered with pet hair, so we asked for a clean mattress pad, which the cleaning people did not bring. We gave the hairy comforter and pillows to the cleaning people, but they just put them in a closet. They clearly don't ever clean them. Since we had to clean the furniture, change our bedding, and never got a clean mattress pad, I think it would be reasonable to refund our cleaning fee. There are many decorative pillows in the house, most of which have pet hair on them. I guess that's what "pet-friendly" means. There was also mold in the bathrooms. I wish I could upload multiple photos. Our bedding had pet hair all over the comforter and pillows and inside the sheets, which had obviously not been changed. Even the furniture had hair all over it, so the room had not even been dusted. itrip was slow to respond and never completely resolved the issue and refused to refund our cleaning fee. I would never rent through them again.

I booked a town house in Panama city beach @17195 Front Beach Rd, Panama City Beach, FL 32413 unit 2 for 5 nights july 2- july 7 reservation #3368379 and no it wasn't a good stay the first night and next day there i had to clean the house wasn't clean when we got there and i did call and text them immediately i had requested to have all liens to be left out for me to rewash and im glad i did because they where dirty not clean the kitchen was not clean at all the stove top was dirty the drawers were full of rat poop touching the cooking utensils the dishwasher wasn't finished and they unloaded it it was full of water the countertops still had sand on them the ceiling fans where covered in a inch worth of dust none of the furniture was windex or polished all the glass doors where covered in hand prints all of the floors had to be swept the rugs had to be swept because there isn't a vacuum there so i wasn't able to vacuum them and in front of the rug in the kitchen i had to scrub up food that was left behind by previous guest the grout is grey not black all the tubs i had to reclean they are slimy when wet they are not using comet on them just spraying in cleaners and rinsing them and on top of all of that there is black mold in the ceilings in the kitchen and the master bedroom next to the air vent and the closet the air intake vent in the hall way between the bedrooms is covered in dust i did sweep the base boards down that i could reach without moving furniture i have tried to contact anyone there but nothing i just want my two days back not asking for the entire trip just the two days i missed with my family i did request another day instead of a refund but it was a back to back so i couldn't stay and a refund of a 184 dollars for a cleaning fee will not work and no a cleaning crew couldn't come back out one i have kids and i had a lot of money and hand guns with me so no it wasn't a option i wish i was able to post pictures but it wont let me i have emailed,called and texted but still no response i just want the 972.96 back not the full 3,268.23 im seriously about to get a lawyer because im not getting a response and on top of everything there was mold in the house that i do have pictures of and i have kids one of them has breathing problems Update Your only replying here because i cant post the pictures here go to Google reviews to see them and don't lie you have never contacted me because thats all your team can do is lie and tell anyone what they want to hear not what they need to hear but thats fine like i said in my email that i received at midnight last night ill be calling my lawyer i never said mold in the wall its the ceiling and pictures don't lie i told your employee my son has breathing problems but they didn't care and if i could post both emails from me and you i would but its not letting me or replying to you so im left updating my original post here

This company requires holders of international credit cards to submit to an extra identity verification step (send a photo of themselves holding their ID and the credit card used to book). When I refused because I found this to be an insinuation that I am not to be trusted due to not living in the US (I have never been asked to do this in 10+ years of booking vacation rentals), the agency said that they do this because they run an online business and need to have a photo to verify identity - but only for holders of foreign credit cards. They then cancelled by booking. This is discrimination plain and simple against holders of foreign credit cards. I implore anyone who does not want to be treated like a criminal based solely on your country of residence to NEVER book with this agency. UPDATE: I cannot upload a screenshot, but below is the initial email I received from the business which sparked this complaint (also my card was not declined and the booking was made more than 1 month before check in). The discriminatory practice against foreigners is quite clear: Thank you for booking with iTrip! In order to confirm your booking due to your international card, we do have a couple of security measures in place which require a photo of the cardholder, holding their ID up, along with the card used. Once this is received, we will proceed with confirming your booking and providing check-in information.

When checking in the lady “Dory” was extremely rude. I have stayed at Kingston Plantation for approximately 10 years and never dealt with ITrips until now. NEVER AGAIN…. The checkout time was conflicting from the app, information given at check in and the information posted on the refrigerator. Our Villa was not available at the check in time of 4pm as it was supposed to be. I would NOT recommend this company!

Itrip made no mention of a cancellation fee when booking. In fact, it said: Free Cancellation. Then they took 100$ when I canceled (2 months outside their cancellation period.) I have tried multiple times to contact the company but no response. I had to get a third party to collect on my behalf and trip snubbed them too. Itrip represents dishonesty and poor customer service.

DO NOT RECOMMEND. We booked a vacation to 1034 Dolphin Drive in Cape Coral, Florida via iTrip 9/23-9/27. The listing did not inform us that the AC had issues and needed to be kept at 74+ while we slept at night. This is something potential renters should be made aware of before booking a stay. Upon arrival to the property is was 83 degrees in the home. It took he entire night to "cool" down to 74. We did not sleep well at all that night, but we tried to make the best of it. The next morning we went to swim in the pool and found the pool equipment haphazardly placed, and no chlorine in the floating chlorinator. There was no debris collected as a pool normally does when it circulates. The pool service company came to the property twice before we arrived, but did not clean (service note confirms this). We were willing to make the best of it until the owner showed up with a stranger unannounced on our last night. I attempted a refund request through iTrip, and I received a pointed e-mail from the owner instead. DO NOT USE ITRIP.

After checking into our house at 38 North Forrest Beach on Hilton Head Island, managed by iTrip Vacations, who is affiliated with a local company called Low Country Rentals, who in turn lists properties for rent on VRBO, we began discovering a series of issues. The first was the living room television. We got a prompt call back about getting it to work, only later to find if it was turned off everything had to be reloaded which took more than 20 minutes. The only way to get it to come on was to unplug it and plug it back in. Days later, we found that the DVD player could not be connected to it either. Soon, guests began discovering several toilets were backed up and overflowing when used. The office had closed by then. Plungers were not helping with two of the four bedroom toilets. The sink backed up that night because the garbage disposal was broken. We found several electrical outlets that would not hold a plug. One even sparked. The pool appeared to be neglected, especially compared to the one next door where people were able to play in the water. We did not want to be complaining about everything so decided to concentrate on getting the plumbing issues fixed. We texted the next day when the office was open, leaving a message about our biggest concern – the toilets. We received a text back that plumbers rarely came out on Sunday, but they would be in touch Monday, if not. It was noted their inspection report had deemed the plumbing system operating correctly. In the meantime, one toilet upstairs overflowed to the point it flooded the bathroom and leaked a large amount of dirty toilet water through the ceiling into the kitchen. ( You could tell looking at the ceiling this problem had occurred before ). On Monday morning we got a text from the management company ( Low Country Rentals or iTrip Vacations ), saying that Low Tide Plumbing would be at the house between 11:00 and 1:00 PM, so some of us went back to meet them. We never heard from them so sent two texts over several hours back to the management company and did not hear anything back from them until that evening. Finally, we got a text saying Superior Plumbing would be there by 8:15 PM. We scrambled back and a courteous young man did his best to solve the problems using different machines. After indicating he had a lot more to do and had two toilets pulled out with no problems solved, we excused him for the night ( 11:00 PM ). The next day we were notified Low Tide Plumbing would be there just before noon, so once again, we left what we were doing and met with them. The information they were given from the previous plumber some how got mixed up so it’s a good thing we were there to show them what had happened. They fixed the problems pretty quickly, mentioning the disposal was dead, and the management company sent out a cleaning person to freshen the bathrooms and kitchen, which we were grateful for. So three and one half days into our stay, that major headache finally was resolved. We did not bother to complain about anything else and we had a good time in the house. After our stay we asked the management company for an appropriate refund ( in our minds maybe ½ off ) for all of the inconveniences. We did not hear back for several days, so we talked with VRBO about it several times. They were sympathetic, but explained the owner and management company were the ones who charged us, and would be responsible for any refund. Itrip vacations said the same thing. VRBO did say they would review the case and might penalize them for neglect ( but who knows ). Since we could not get a response, VRBO left three messages to the management company to get them to communicate. Then, suddenly, Matt Williams responded to us by email saying he had been on vacation and did not like our tone. He defended their actions and declared they would not be held hostage to us waiting to write a review based what they decided to do. He was defensive about everything we brought up, putting it back on us. There were several things he did not know about that we just lived with, so that could have all been worked out in a phone conversation we never were able to have. It turns out we were never able to leave a review on VRBO because a brief one sentence message to the management company had been put on there early on and we were not allowed to put on our review ! We will now try to work with the BBB for a more favorable outcome and share this story with other potential renters using any of the above mentioned parties.

I'd give this fraudulent company zero stars. Not sure where to start. They created a duplicate VRBO account in my name with my info and a fake email address (very close to my correct one). They sent confirmations to the fake email to cover their butts. Tried to convince me I typed my email address wrong, when it comes directly from VRBO. I think they hoped I wouldn't notice the charge on my credit card until it was past the cancel deadline and then they'd keep all of my money. They offered to only charge me $60.00 for a trip I never booked! I've reported them to BBB. Stay away from this company. Crooks.