iTripReviews of itrip.net

Stay away from this company. Renting from them has been a disaster. Terrible service and arrogant. I would NEVER use this company. I wish I had seen the other bad reviews before I booked with them.

Prior to reserving the property Maliblue with iTrip Vacations Beaches of 30A for five weeks beginning Jan. '23, I confirmed by email that the rental included a credit of $150/per week for a total of $750 towards beach gear rentals at Vacayzen. I completed the booking, paying the required deposit & final balance on time. 30 days prior to check-in, I received an email with instructions & information regarding the Vacayzen rental credit. I sent a text to iTrip requesting the coupon code & confirming the credit amount. "Karen" from iTrip responded w/the code & said the credit was $150. After some back & forth, I shared screen shots of the emails confirming the credit was a total of $750. I asked that the amount be honored since it was provided in writing prior to the booking & requested a manager to call me. 15 min later, Karen (not the manager) called & repeated the credit would only be $150. I asked again for the full promised amount to be honored & to speak with a manager. Karen became increasingly short & said the manager wouldn’t tell me anything different. I politely said that if I couldn’t speak with a manager that I may need to consult with my attorney. Karen quickly interrupted, refused to speak with me & hung up abruptly. The conversation lasted less than 1 min. At noon, I received a voice message from "Jason", accusing me of being “verbally abusive” & “threatening” to their staff member, & having consulted with the property owner, decided to cancel the reservation. He never spoke with me directly or tried to remedy the situation but instead told me never to contact the office again. By 1:18 pm, I received an email stating my rental had been canceled & payment refunded. Later that day, I checked the listing on AirBnB & VRBO which showed the dates released & rental rates nearly doubled. At no time was I ever “verbally abusive” or “threatening” to anyone at iTrip. I did my due diligence prior to booking the property, confirming the Vacayzen credit. I simply asked for the company to honor & deliver on the agreement. As for my comment about possibly consulting legal counsel, I have a right as a consumer to receive the services I paid for. I did receive a full refund, however, my entire trip was cancelled less than 30 days from check-in. Please be careful when dealing with iTrip Vacations.

I submitted an inquiry to become a franchisee and experienced the presentation from Doni. I was able to stomach his arrogance in during the presentation. The objective takeaway was the fact their value prop is a proprietary software; however, they’ve been in business 15+ years and only have 100 franchisees. If the proprietary software is such a game changer, I propose they would either have a SaaS product that generates 10x their current franchisee business, or they would have a significantly larger number of franchisees. Additionally, there was no speak of how to generate property owner accounts; the suggested growth to anticipate was 30 properties within your first 2 years- this is terrible, and further confirmation they don’t have a real strategic advantage by way of process and marketing. I don’t leave reviews- in fact this may be my first – but having successfully built and sold a property management company, and my continued passion for the industry, I feel obligated to warn anyone considering paying for their model.

We rented a home in Cape Coral for a week and although it is a beautiful home very dirty inside and the pool heater and hot tub has never worked Unfortunately I take one vacation a year and not having use of the pool has really impacted our vacation

THEY ARE INTO FRAUD BUSINESS AND JUST WANT TO CHEAT VISITORS. We recently visited to their vacation homes during Christmas vacations and it was worst experience of our lives. In a nutshell this company thinks providing running hot water at vacation home is not their responsibility and they will still charge visitors for the inconvenience caused. when we tried to request for full refund they responded that the issue due to which there was no hot water in the house is basically NOT their problem. The original rate for the house was $736 and later they charged at $941. Such a fraud company. PEOPLE BEWARE OF SUCH FRAUD COMPANIES.

We stayed at 403 Harborview Grande condo, Dec 20-27, booked through AirBnB, managed by iTrip Vacations. We paid $2791 + $174 insurance, total $2965. With all the issues that need attention, we feel we should receive 2 nights' refund. Maintenance came and looked at things, said they needed replacing, and that they contacted the owner, but nothing else was done. The fridge was leaking water when we got there. They shut off the water, so we had no ice. They said it needs replacing. The dryer doesn't work at all, wasn't replaced. We packed with the intention of washing and drying clothes. None of us had 7 days worth of clothes. They took forever to dry hanging up (a chore we weren't expecting). A quick trip to Lowe's or Home Depot could have brought in a new dryer. The toilet seats are broken/don't work properly. The exhaust fan in the small bath doesn't work, and in the master sounds like it's about to break after it runs for a minute. The master bath sliding door is messed up. The large soaking tub is great, but leaks the water out very quickly. The ceiling fan in the living room doesn't work (or the remote is broken). The front door definitely needs some attention (the gaps are huge). And this entire past week, the unit directly above us was doing remodeling work, making all kinds of loud noise (shouldn't be allowed during a holiday week). Needs better cleaning crew. The place would be great if it were given some attention. And the fact that other people have complained about the appliances two other times in the guest book, leads me to believe that the owner knows, and isn't fixing it. The host was uncaring, unhelpful, didn't offer an apology or refund. Would never book with iTrip Vacations. Kevin needs customer service training. We only asked for dryer to be fixed. If we had broken any of their rules, we would have been charged money. But we have no recourse from them breaking their end of the contract/falsely advertising the property. Very unhappy for $400/night. Customer support with AirBnB was not able to make the company do anything (very disappointing). This company, and Kevin, both have lots of bad reviews on multiple sites. They are scamming people out of their money. How are guests protected when these businesses false advertise?

Worst experience EVER! The iTrip Franchise owner was an unlicensed realtor (operating illegally in CO by accepting a reservation greater than 30 days). He was horrible and completely unprofessional. In addition, his out-of-control property owner stalked us! We caught him breaking in the back door while taking a nap. Complete psycho! The real topper was being awakened by the police one morning telling us to evacuate....the house was on fire. The owner failed to maintain the property - tall weeds, untrimmed trees, fireplace chimney not cleaned, and etc. We were forced to vacate but the Franchise owner refused to refund our money - paid in advance for a 3 month stay! We reported the iTrip Franchisee to the Board of Realtors to obtain a refund. The Board found him guilty of operating without a license. RUN FROM ITRIP! You have no protections like VRBO. Doesn't iTrip vet their Franchise owners? All details including the iTrip contract, letter from the Board of Realtors, contact info, etc have been provided to TrustPilot. ITrip sucks. We want zero more dealings with them. Incompetent, impossible to communicate with, and unprofessional. Try and call them! And in the end, they don't care. Read their reviews and excuses. Booking #: 3124751

This company is full of crap ! They LIE just like responding to my review with a ( we have Excellent reviews with VRBO , Airbnb. All reviews I read are all negative. We know why too. They do not take care of there guest.