iTripReviews of itrip.net

Thank the Lord for Beaufort County Magistrate Court! Please Google “Beaufort County SC Court Records” Case Number: 2023CV0710400939 Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor. If you vacation with iTrip, please take note of additional rules you will need to follow: 1) Vacuum and sweep floors. If you can’t locate a vacuum or dustpan, notify iTrip in writing and save the evidence. 2) Zero Tolerance Trash Policy. Pick up every piece. E.g. For a 5 bedroom, 4 bathroom, 7 night stay for 12 people, 1 sock, 3 bottles, 2 caps and 1 cough drop wrapper is considered “excessive”. 3) Remove any dead roaches that may have died during your stay. Pictures of dead roaches will be used as evidence against you. 4) Loading all dirty dishes and adding soap to the dishwasher does not count unless the dishwasher finishes its cycle. If the dishwasher does not complete the cycle (maintenance issue, power cycle, or you just did not enable the unit properly) you will be held responsible. Wait for swishing sounds is the advice we received. 5) Photograph all towels upon check-out. 6) Video entire rental upon checkout to guard against broken items after you vacate the property. Interesting facts I’ve learned: iTrip believes this is not personal, it is business iTrip believes their #1 priority is the owner of the home. We feel that vacation (especially when being falsely accused) is “personal”. In my line of work, I genuinely care for my customers and always strive to satisfy them. When visiting the one and only, amazing Beaufort County, I would encourage you to consider other property management companies. Look for a company that shows equal care and attention to both home owners and visitors. We have vacationed in Fripp Island for over 10 years and have had nothing but wonderful experiences. Please don’t let this review deter you from visiting Fripp! Although we won the case, I actually lost in this deal. While my excessive cleaning fee and court fees were returned, I will never be reimbursed for my travel expenses to court (Lexington to/from Beaufort), 4 hours of vacation and several hours of preparing for court. BUT, if this review helps just one family avoid what we’ve gone through, I’ll consider it a win! Lastly, I really feel with proper coaching and willingness to receive constructive feedback, iTrip could learn from this and improve their consumer experience. Blessings to you and your family!

Sadly the Pinellas office of your organization has gone silent although they have asked for information. Once I provided them they stopped answering emails. I went on BBB to read reviews and I don't seem to be the first to have this problem (with mold in the unit and poor customer service). Initially our start of vacation in Sandcastle Penthouse #3 was lovely. However, within about 24 hours our family became sick with Mold Toxicity. We have had mold toxicity before so we know what it feels like right away. This vacation was not only ruined but the next few weeks involved doctors appointments and protocols. We ended up leaving early due to the mold and while packing up found a closet with water damage and mold as well as other areas in the unit. We had seen some concerning areas (ceiling peeling back etc.) upon arrival but didn't think it would amount to what took place. We took pictures and I sent them to a Certified Mold Specialist and he confirmed it was mold. We tried to talk to the manager multiple times when we were leaving but she didn't return communication until a week later after I followed up about 4 times. She admitted there was water damage but also said "there wasn't mold because the ceiling was not wet" which shows a lack of understanding how mold works. She said someone looked at the unit after we left and said there wasn't mold, however she said she didn't know if they were experts. She seemed like she wanted to help and asked me for my doctor's note, which he provided for mass cell activation due to the mold exposure in the condo. My doctor also saw the pics and confirmed mold as well since he treats patients with mold toxicity often and I had to see him after the vacation. After I supplied the letter to the manager she went radio silent. I have followed up twice thereafter and still no response. I am asking for the $3,097.01 that we paid for Sandcastle Penthouse #3. The vacation ended up horrific and the weeks following with doctors appointments and healing were terrible. I am not even asking for money toward the appointments or protocols. I hope someone is willing to do the right thing. Reimburse us for this vacation that took a toll on our health. Thank you Update Since Receiving Response from ITRIP: Readers do not trust this company. The response they submitted below is completely untruthful. To clarify, I reached out to them Friday July 21st when we checked out early from our vacation since we were so sick from mold. I then followed up 5 times over the course of the next week. The first time I ever heard back from I TRIP was Thursday July 27th....which was nearly a week AFTER we checked out. I have email confirmation/trails to confirm this. They did not respond at the beginning of our vacation. Nor did they mold test at the beginning of our vacation. Nor did we "decide" to stay the entire week. This conversation they mentioned did not occur. I have emails to prove this with time stamps. We got sick from the unit, and when I called I TRIP they didn't respond for a week. There are pictures of mold and water damage which I also sent to 2 certified professionals, and they confirmed mold from the photos. I TRIP also asked for a doctor's note and I provided and they went silent. This response below is the first time I have heard back from the Pinellas office since submitting the doctor's note they asked for. This is also the first time they have said they will not reimburse the $3000. They have never responded in email or phone call with this info. Reader, please use another company. Read also the BBB reviews. They are so terrible and also mention mold and dirty units. And the responses to those from I TRIP are also wretched. If I would have seen these prior to booking I would have never booked. I know I trip didn't intend my family to be sick, or check out of our vacation early, or go to numerous doctors' appointments after being in their unit. But it happened. And their care and also customer service has been zero, They have even been dishonest, which is just sad that a company would do that.

We stayed here through AirBnB. This was the absolute worse possible experience we could have ever imagined. If you have any value in yourself & your time DO NOT STAY IN ANY UNITS OWNED BY THESE PEOPLE!!!! We booked a 3 night stay & the AC went out after the first day. The temperature quickly climbed to over 80 degrees for the duration of our stay. We were offered no refund & had to go through AirBnB management to get any amount out of the extremely disrespectful & unhelpful “host”. If we could have left we would have. Save yourself the misery & book somewhere else. Also small issues to note were : a very uncomfortable mattress with a loud squeaky bed frame, dirty walls, a dryer vent that had probably not been cleaned in months, very low water pressure in the shower & a dead snake plant. If you book anywhere this host owns I feel sorry for you.

Don't use itrip bend, just go with anyone else. i booked with them through vrbo, paid, and the next day they cancelled the trip because of a pricing mistake on their end they said. reg the co-owner admitted it but hey, now it's my problem and i have to start all my vacation planning over. thanks, reg! way to take responsibility for your company. what a waste of my time.

House was cute! Had a few issues but nothing to alter our trip to Isle of Palms, SC. It was after our stay that the management company reached out about the key fob being missing. We told them where we had left it (in the seashell filled bowl by the front door). They texted and said they couldn't find it and do I attest that I left it there. I said yes, we read the warnings of the $100 fine and absolutely left it where it was instructed to be left. Minutes later they hit our AMEX. It was then that I went to the web and saw all the bad reviews! Look out. This is not a reputable company!

They're lying. They did NOT come out in person. Also, they were informed with 15 minutes of my arrival (for a 6-day stay), that I was leaving. ~~~~~~~ The VRBO property named The Pelican Point, is old and dirty. The VRBO app portrays a sparkling clean home, but it's not. Within 15 minutes of arriving at this property, I informed the property owner (via the app) that I was going to leave. I did leave and had to find other accommodations…which I did…and they were as expected, immaculate. It's been several weeks, and despite extensive communication with VRBO, iTrip, and Expedia, they refuse to refund my money (other than the $232 service fee). I gave the property a bad review, and the property owner gave me a bad review. That's OK, I won't be using VRBO again. I wish I could attach the pictures I took! I sent them about 25 people between VRBO, iTrip, and Expedia. Ultimately, I was told it's up to the property owner to decide who gets reimbursed or refunded. If you could see the pictures, I'm confident you'd agree it was NOT in an acceptable condition when I arrived.

We stayed in the nelscott suite at olivia beach manor. Our stay was from 5/5-5/7 2023. This was our anniversary getaway and we booked through a airbnb. During our stay we experienced the front door not being able to lock which in turn we had to use a chair inside the room to prop under the handle. The bathroom light bulbs were burned out we had to use out cell phone flashlights to see as there was not a window. The outside of the shower had mold and bacteria around the door. The freezer was so thick with ice we couldn't use it because of no room. The toilet Seat was broke and everytime you sat down you would slide around. The above guests were having a party and noise distubance was outside of the house time rules. We couldn't enjoy our hot tub which was directly below their deck and hot tub because they caused excessive splashing due to then being intoxicated. They also vomited over their balcony onto our patio. We tried to make the best of the circumstances and notified the property management of the issues we experienced. They first told us they would deal with it right away and compensate us in someway for our troubles. They took over a month to give us a decision which we were the ones reaching out the whole time and with that they being said they respond via email by saying they appreciate our business and bringing the matters to their attention but they unfortunately will not be able to compensate us for our stay because they felt we should of gave them a chance to remedy what they could control. Keep in mind this is not a regular hotel with staff onsignt not to mention they clearly didn't have housekeeping and maintenance done prior to our check in because this would of been addressed prior to our arrival as they charge a high cleaning fee per guests. We feel very insulted and Darlene dismissed our concerns and brushed us off like we weren't important guests. We Spoke with Darlene, Devin and Vanessa about our stay and they all 3 gave us the run around. Very unprofessional hospital management and we will not be back. We tried to resolve quietly with them without having to leave a negative review but with the handling of their negligence we felt compelled to lay it out there and hopefully save the heartache and expenses for the next guests. As frequent oregon coast beach goers we have had great experiences at other locations and never had to deal with a company that isn't willing to take care of their guests. Its Sad and unfortunate with the high prices for luxury when one bad apple leaves a nasty taste in your mouth. Thank you Darlene, Devin and Vanessa it's been unpleasant and inconvenient.

This was our first experience with Itrip Vacations and definitely will be the last. Guess i should have looked at their reviews. We stayed at an apartment on marco island, florida with Mark as our host. The trip went great, it wasn’t until a couple weeks after i’m back home that i notice all these private messages from mark demanding a pet fee to be sent through my email for my service dog i told him i was bringing in the “about your trip”. He never once mentioned or listed any extra fees and why wouldn’t this be taken care of when i booked? Seems extremely unprofessional to hound someone after their trip and ask for a fee that is not through airbnb where i booked this trip. I expressed my concerns and reported it to airbnb and he’s being reviewed. He then left a bad review on my page saying i didn’t do my laundry and follow check out instructions LOL We need to watch out for scammers, clearly itrip vacations needs to verify their employees better. Will never book through them again.