IT RetailIT Retail is a grocery POS software company, focused on creating innovative solutions that keep grocers ahead of the competition and on top of the technology curve. We have developed a comprehensive point-of-sale system that caters to both the grocer and customer.Find Your POSRequest a DemoPricing
IT Retail (itretail.com) has 60 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 51 reviews with 5 stars · Clear filters
So Fresh S.
Customer Service is excellent ! I've had a couple of issues when I started the system 3 years ago , I upgraded to the new one.So far they all tried their best to help me resolve those one by one, from minor to complicated ones.Good Job guys!
Response from IT RetailJan 8, 2024
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued IT Retail customer!
Thomas R.
Harry did a great job.
Response from IT RetailJan 24, 2024
Great news! Thank you for sharing!
Mariana C.
Thank so much for your time and help.
Hema G.
I got helped out multiple things.He did great job
Asian P.
The tech was able to assess the issue and provide the solution. We had moved from POS to IT retail and had migrated our data on a 2nd workstation. the 2nd station hand scanner was not working. He sent us bar codes to scan that fixed the problem
Response from IT RetailJan 24, 2024
This is excellent news! Thank you for providing the feedback.
Mainstay M.
For the most part, I am not satisfied with IT Retail but I will say when I call customer service, I receive good customer service and I did again today when I spoke to Tasin. He did a nice job and he took care of my problem quickly. I appreciated his help and wanted to say thank you is why I am writing this review.
Harminder J.
Good customer service. Technician helped me fixing the issue and it was quick. Thanks
Adam C.
I am giving 5 stars because Edgar with tech support has been great everytime I work with him. He really knows his stuff. When it comes to the software itself there are some bugs and issues that really fall on the development team. I was hoping to be able to speak with the development team directly to discuss these bugs and get some insight on what features are on the roadmap. There are some key things missing from this software that are standard on other platforms that I hope I can push to have added or at least give suggestions from a customer perspective. We are the ones using the software everyday so I feel like that only makes sense.