Since 2016, iTop has provided smart, intuitive, and secure software for desktop PCs and mobile devices, trusted by more than 20 million users globally.As a technology-oriented company, we are dedicated to helping users work, create, and play seamlessly through our core suite:** iTop VPN**: Next-level online privacy, security, and fast global connectivity.*** iTop Easy Desktop**: Smart PC desktop organization to keep your digital space neat and structured.** iTop Screen Recorder**: Effortless 4K/HD recording and screen capture for work, tutorials, and gaming.** Smart Game Booster**: FPS booster and ping reducer for maximum gaming performance.** iTop Voicy**: A free AI voice changer and soundboard for immersive gaming, streaming, and content creation.Our mission is to enable a safer, smarter, and more enjoyable digital experience for everyone. We continuously improve our products based on real user insights—feel free to share your feedback or reach out to our dedicated support team!
iTop (itopvpn.com) has 278 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
itopvpn.com
Website
itopvpn.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 36% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Reasonable product but bad customer experience with auto renewals.
I have moved my rating from 1 star to 3 stars.
It took a while, some emails were sent and via my payment provider correspondence was fine, and everything refunded. It should not have happened and it took a bit longer than expected.
The product isn't to bad to be honest, and I do like it, it is a pity the database wasn't installed in a different format, as I would like to use the dualsafe password vault with linux too.
I cannot in all honesty with the vendors response and full refund, say that I like the product and keep the review at 1 star, I will set it a 3 stars and advise caution. (3.5 would suit me fine)
Original unedited review below.
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These people renewed a subscription after I cancelled it, they took the money after cancelling and ironically the product remains inactive reminding me it should be renewed,
Not to be trusted, if they reactivate cancelled subscriptions this is an act of fraud.
Response from iTopJan 23, 2026
Dear Customer,
Sorry for the trouble you have had with iTop
Once the subscription is canceled, it should not be renewed. You may have been renewed for other products. If you confirm you've been renewed for the subscription that have been canceled, please contact our support team with detailed information so we can further help.
Looking forward to resolving your concerns.
AM
Ammar
أغلبية السرفرات لاتعمل
أغلبية السرفرات لاتعمل
Response from iTopApr 25, 2025
عزيزي العميل،
نعتذر عن أي إزعاج قد يسببه ذلك.
على أي أجهزة تستخدم منتجنا؟ يُرجى إرسال ملاحظاتك عبر خيار الملاحظات المدمج في التطبيق لنتمكن من مساعدتك.
شكرًا، ونتطلع إلى حل مشكلتك.
OP
opsvixen
They charged me twice for two different…
They charged me twice for two different licenses, but only refunded one. This, after repeated requests, less than 2 days after I realized the problem.
One, the bot, issued me a link, for an instant refund.
The other, Allison, requesting an explanation as to what was wrong with the program, and to send a screen shot. There is nothing wrong with the program, other then, like all vpns, it slowed down my connection...I did not want it; and I certainly did not want two.
It has a 90-day guarantee...but just try to get it! I was over charged by double charging, and maybe they were just hoping I would not notice. Now, I cannot get my money back, for a program I do not want, and do not use. How can I take a screenshot of a device I didnt order, and with their hammering me with emails, sending me all over the internet, and then not even addressing why I was not happy, is not a company that works for me.
They did not even address my concern over them charging me twice. They just extending a "premium"use iTop use, and I just didnt want it period! They just answered with a nonsensical response like, "well, send us a screen shot of what you dont like about it" How can I do that? First off, taking a screenshot has nothing to do with anything, because that was not the issue.
You better check your accounts when dealing with them, is all I can say.
I've received 5 or 6 emails from paddle, and kristian the bot, and each one refers me to the other. Then, they send me to allison (a bot?), who now (its a week later since I asked for my refund) they're still sending me back and forth....I gave them a (1) the one bot, at least just sent me a link, for a simple refund, after my explanation that I had been charged twice, receiving two licenses. As much as I have pored over their paddle site, it is all very confusing to just get a refund. I then get like 5 emails, from bot to paddle, and back, telling you they have to inform the other....
total nightmare experience
(actually, I now have a total of 11 before they finally sent me two emails, refunding me both accounts.)
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EDIT:
At last, and only until, I had to raise the roof, and, unfortanately publish this, did I Finally did get both refunds. Of course, that is, because I "did not want to cooperate" As I told them, I do not know how to take a screenshot, and what would I take a screenshot of, if I simply do not want the product after all the nonesense.
So, I changed my rating from 1 to 3, because they finally refunded both my accounts, and in rapid order, but only after posting here; which then they want me to "edit my response". Why? for doing what they could have done days ago?
The best I can say about them is; if I ever needed or wanted a VPN, what I saw of it, it seems better then whats out there; but, I truly think they need to streamline their business practice about Refunds. I appreciate the fact they gave me some extra time to work out any differences, but there is no reason to have to send 10 different emails, telling me to go to a bot, then the bot telling me to go back to paddle, etc.
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Apparently, they also run a company called Advanced System Repair [paddle] I do not know if it is the same company, and this is their VPN product. I apologize in advance, if not. I am sure I will hear from iTop if it isnt. But, it looks like I had subscriptions from them also.
Again, in my email folder, I have repeated false "charges" sent to me via paddle. Luckily, I was able to run them to ground, and not get charged (I think). So, this appears to not be an isolated case. At least, not to my experience, and opinion. So, whether it is paddle, their biller, or the company iTopVPN contracting with them, I am not sure. And, I will be happy to be corrected, if not.
Response from iTopJul 15, 2022
Hello,
Thanks for your review and sorry for the trouble you have had with our product and services.
First, we cannot charge you unless you submit your order and authorize the payment. For duplicated orders, the service time of your VIP account will be accumulated automatically.
Second, since you are unsatisfied with our product and want a refund, we want to know the reason and sincerely hope to help you to fix the problem. So we ask you to provide us with some details so we can further help you.
At last, as you do not want to cooperate, we have already issued you refund for both of your orders. Please kindly wait for 3 to 5 business days before you get the refund.
When you receive the refund, it would be appreciated if you can update your review and rating on the TrustPilot.
Thanks for your understanding,
EH
Ebrat H.
I need Indonesia server
I need Indonesia server
And carrom pool game server
Response from iTopMay 12, 2022
Hi,
Thanks for your review.
What's your main purpose of using those servers? Would you please kindly let us know your requirments in detail so we can further help? Please contact us at https://www.itopvpn.com/support. Thanks and looking forward to resolving your concerns.
Kind regards,
IS
IT S.
good vpn try it
good vpn try it
AV
Andre van H.
Je moet wel aanzetten controleren of hij…
Je moet wel blijven controleren of hij ook aanstaat. Van de 10 controles moet ik hem 6x aanzetten dat valt me tegen.
Response from iTopFeb 15, 2022
Hallo,
Bedankt voor uw feedback en sorry voor de moeite.
Gebruik je onze app op een mobiel apparaat of computer? Zou u alstublieft een ondersteuningsverzoek willen indienen op https://www.itopvpn.com/support met meer details, zodat ons team u beter kan helpen?
Bedankt en ik kijk ernaar uit om uw zorgen op te lossen.
Groeten,
=========================
Hello,
Thanks for your feedback and sorry for the trouble.
Do you use our app on mobile device or computer? Would you please kindly submit a support request at https://www.itopvpn.com/support with more details so our team can better help?
Thanks and looking forward to resolving your concerns.
Regards,
D
ลาภิศ อ.
ให้ไว้3ดาวก่อนลองดูขอรองท้าเข้าใจดีจริงเอาไปเ…
ให้ไว้3ดาวก่อนลองดูท้าเข้าใจดีจริงเอาไปเลย 5
Response from iTopDec 31, 2021
สวัสดี,
ขอบคุณสำหรับความคิดเห็นของคุณ
คุณพบปัญหาใด ๆ กับผลิตภัณฑ์ของเราหรือไม่? หรือคุณมีคำถามหรือข้อเสนอแนะเกี่ยวกับซอฟต์แวร์ของเราหรือไม่? คุณช่วยอธิบายสถานการณ์ของคุณให้ละเอียดที่สุดเท่าที่จะทำได้เพื่อที่เราจะได้ช่วยเหลือเพิ่มเติมหรือไม่ โปรดติดต่อเราที่ https://www.itopvpn.com/support และเจ้าหน้าที่ฝ่ายสนับสนุนของเราจะช่วยเหลือคุณ
ขอขอบคุณและขอแสดงความนับถือ,
Hi,
Thanks for your review
Do you encounter any problems with our product? Or do you have any questions or suggestions about our software? Would you please describe your situation in as much detail as possible so we can further assist? Please contact us at https://www.itopvpn.com/support and our support staff will help you.
Thanks & regards,
LC
Laurie C.
I installed it in 4 devices (desk top
I installed it in 4 devices (desk top, laptop and 2 phones) . 3 of them are no problem but with the Redmi K20, the speed is terribly slow. It was on battery optimization.
Response from iTopDec 24, 2021
Dear Customer,
This is Alison from iTop Support team.
Sorry to know that our product does not work for you on your Redmi K20. Would you please kindly submit feedback inside the program so we can help you to look into and fix the issue?
Looking forward to resolving your concerns.