iTopReviews of itopvpn.com

Terrible experience and fraudulent practice! I purchased a 1-month subscription ($11.99, Order ID: MQ9D02H2DG), but their VPN service is completely non-functional in Iran. Their own support agent (Eva) explicitly admitted in writing that they do not support users in Iran. Despite this written confirmation, they refuse to refund my money and are keeping funds for a service they cannot deliver. This is a scam—selling non-working services and refusing refunds. Refund my money immediately, or this case will be escalated to consumer protection authorities and payment dispute networks!

For me it was simply not working at all --- every HTTPS connection failed with Error Code: PR_END_OF_FILE_ERROR (in Firefox). The reconnection was sticky, it reconnected to the same server, which seemed to have been banned by some websites. They should improve the connection related aspects (like the number and quality of the servers), increase the daily quota of traffic and have less intrusive ads for upgrading. (Used version 7.6 in September 2026) Later Edit: Retried the installation a few days later (2026-09-18) and it's worth to mention the following: 1). I used only the Free edition (in order to try first the product to see if it's worth upgrading to Premium/VIP edition). Hence the number of available servers were pretty limited. Also, some utility websites for detecting the IP address or the geolocation denied answering because they had previously banned the IPs coming from the free servers that are available in the Free edition. (e.g.: www[.]whatismybrowser[.]com/detect/ip-address-location/) Rem: URL(s) redacted because links are not allowed in reviews. 2). The PR_END_OF_FILE_ERROR (in Firefox) was not encountered so frequently anymore (compared to the first installation from 2026-09-06). 3). The tried version was actually 4.3 (more precisely 4.3.0.3893). The previously reported (and wrong) version was wrongly taken from an URL of type: www[.]itopvpn[.]com/what-is-my-ip?name=itop&to=ipche&usg=300&ref=mip&origin=pc&ver=7.6.0.6921&... A little strange fact related to the product version is that the main executables are quite old, reportedly from December 2022 (for the product downloaded in Sep. 2026).

Aus finziellen Gründen musste ich eine von 2 ABOS kündigen. Nun bestellte ich das Software Paket wieder. Das geht aber nicht, immer wieder erscheint das mir der Betrag zurück überweisen wurde da ich mal gekündigt hatte. Es beschwert sich jemand, so verstehe ich das, er habe diese Kündigung Belastet bekommen. Seit 3 oder 4 Tagen schreibe ich immer wieder Mails. Dann kam ..der Fall wurde geprüft und ich bekam Codes zugesandt. Kurze Zeit später "Der Betrag" wurde mir wieder gut geschrieben. Ganz ehrlich, ich fühle mich Diskreditiert. Ein Bewerter sagt JA und dann kommt Jemand der Seine Bewertung/Beurteilung wieder in Frage stellt. Das ganze ist auch im Bezug auf Kündigung sehr Problematisch (ist ja ein ABO) Hatte dort (ca.2024) auch große Probleme, da die Abwicklung von iTop an eine andere Firma "Ausgesorst" wurde, um mehr Gewinne zu erziehlen. Daher habe ich mich nun entschloßen meine Erfahrung mit iTop hier mal nieder zuschreiben. Alle Mails sind noch vorhanden, wer diese lesen möchte, sehr gerne (Namen werden Entfernt) Ja, so werde ich für meine Kündigung, aus finaziellen Gründen, jetzt von einem weiteren Kauf Ausgeschlossen. Ich komme mir vor wie, in einem andern Land, wo , wenn etwas nicht so läuft wie gewünscht, einem der Hahn abgestellt wird. Kritik unerwünscht. Wofür haben wir unsere Gesetze, wenn ich dadurch aber Schaden nehme, es anderen scheinbar egal ist. Das ist mein Empfinden / Erfahrungen. Belegbar! Das ist von iTop kein Würdigung meiner Person als Geld bringender Kunde.

Do not use this for Windows 11 it does not work with high resultion screens. You get icons twice and sometimes 4 times as big as used in Windows 11 and there is no solution for it. As waste of time and money

I purchased a paid subscription for iTop VPN on Windows, expecting stable performance and no ads. Instead, I experienced frequent connection drops, unstable speeds, and intrusive advertising — even though this is a paid product. For a VPN service, reliability and stability are the most important features. Unfortunately, in my experience, iTop VPN fails at both. The connection often doesn’t work at all, and when it does, it can disconnect unexpectedly. I cannot recommend this service to anyone looking for a dependable VPN. Very disappointing experience.

Purchased a 2-year subscription by mistake on October 5, 2025 (5599 RUB). Realized the error immediately and requested cancellation/refund through their cancellation section and support. Timeline: Opened chargeback with my bank (Sberbank) right away → denied because "service is provided in full". Contacted iTop support: told to wait 30 days due to "pending funds". After 30 days: "funds not received" → advised to contact payment processor (they confirmed funds went to iTop). Then: "wait 120 days from activation". After 120+ days (now 140+ days passed): offered "additional features" instead of refund. Insisted on refund only → last messages ignored for 7+ days. Subscription still active, no cancellation, no refund. Their official Refund Policy clearly states 30-day full money-back guarantee for all subscription plans. They violated it completely with delays, contradictions, and ignoring requests. Sent formal claim to support, media — no response. Bank refused chargeback again. This seems like deliberate evasion. I do not recommend iTop VPN — poor support, misleading refund policy, and bad faith handling. 1 star only because the app might work for some, but customer service is unacceptable. My reply to iTop VPN’s latest response: Thank you for your reply. You directly stated: “In this case, we will not provide any evidence and will notify our partners about the need to refund the funds.” This means you yourself acknowledge that a refund of 5,599 RUB is required and are ready to initiate it. I request a full refund of 5,599 RUB to my original card within 7 days, along with confirmation (transaction ID or screenshot). If the money is not received by March 15, 2026, I will continue public disclosure of this case and further escalation with the Hong Kong Consumer Council (Case No. 301/113963/2026 is already under active review). I am waiting for confirmation of the refund. Update as of March 16, 2026: It has now been 5 months since the purchase. iTop VPN has still not returned a single ruble. After their public reply on Trustpilot (“we will notify our partners about the need to refund the funds”), I contacted support the same day — complete silence. No reply, no refund, no confirmation. They continue to ignore all messages, even though they publicly admitted on Trustpilot that the refund is necessary. The money has still not been refunded. iTop, return the 5,599 RUB to my card. This is no longer “support” — this is clear fraud with your own money-back guarantee. Update: After more than 5 months of fighting, iTop VPN finally returned my 5,599 RUB. The money was received via bank transfer. However, it took an incredibly long time, many ignored messages, contradictory answers and pressure from the Hong Kong Consumer Council (Case No. 301/113963/2026) to make it happen. If you are thinking about buying from iTop VPN — be prepared that getting a refund (even when they promise 30-day money-back guarantee) can turn into a real nightmare. The refund was eventually made, but the service and support were terrible.

Downloaded Smart Defrag from Major Geeks..all of a sudden without permission (or any boxes to check) completely changed every thing about my computer desk top, task bar added screenshot, voice recorder..WTF!? completely disrupted my day....trying to figure out what happened....I Top?....what is this?....couldn't close windows, etc.....by the time I found out who and what...the parasite(s) and host (Obit) were both permanently "evicted".....what a WASTE of my time

This program is scareware Other programs from Iobit spams my computer with commercials and "warnings" that my IP and personal information is supposed to be exposed on the internet. OF COURSE my IP is visible, that is how data from the internet is sent to MY computer and not just a random computer! AND I USE A VPN SERVICE, so NO, my personal information is NOT exposed on the internet as Iobit claims!!!