ItaliaRailReviews of italiarail.com

Booked tickets from naples to Rome, they went on strike with no notice, caused chaos, had to pay for a bus trip, still waiting for $450+ AUD refund 4 weeks later. They send a form to complete but then ghost you! Would not recommend. Just take a bus. Comfortable ride, slightly cheaper, more reliable and you see the countryside.

They show tickets as available to take your money then never deliver them or even notify you, leaving you stranded

ITALIA RAIL IS A SCAM. I had a train ticket in order to catch a flight in another town in Italy. That train was cancelled and ItaliaRail did nothing to inform me of this. I literally found out at the train station at the time it was supposed to depart. I ended up have to buy the next available train right then which ended up being rediculously expensive since only first class seats were left. Italia rail only refunded me for my original 10 euro ticket which wasn’t even half of what I paid for the new ticket. If they had informed me ahead of time I would have been able to get a new ticket for much cheaper. Customer service was terrible and rude they would not pay for any of the new ticket. This site is a total scam. DO NOT USE.

I had the worst time with Italian interrail. I was only 18 years old travelling with my twin and it was our first time visiting italy. We had planned a daytrip from ville franche sur mere to San Marino and we booked our tickets ahead and stepped on the train. But when the conductor came to scan our tickets it said that they were invalid even though we had spend 17 Euro on tickets. We tried to argue with them and explain that we had paid for our tickets we showed the our bank statements that supported that we had spend 17 Euros in italian interrail. Unfortunately he refused to cooperate with us so much that we missed our spot in san Remo and had to leave the train at the next station. We told them our station was right now and that we had to go off but they didn’t let us leave since in their opinion we had not paid for our tickets. They were 2 grown men standing in the way of our seats we could not really push them away ran so we had to wait even though we missed our spots. Since we were tired of arguing with them and also because it not go well since they spoke very poorly English. In the end we had to pay a fee of 117 Euro. I’m very disappointed with the situation, I feel frustrated, misunderstood and sad. I understand they have to do their job and catch people who have cheated the system and not paid for their tickets, but we did pay for our tickets. So we paid for our tickets and and additional fee. In total we spend over 100 euros for a ticket to san remo we did not even go to since we could not get off to.

I used to think that only Deutsche bahn sucks and is delayed until I come to Italy. I have new respect for Deutsche bahn. Italian train system is crashed. Trains are 3 hours delayed. Being on time is not their thing.

Train strike, no alternative transport arranged, just left waiting on the platform all day, even ticket refund can take up to 6 months. Even 1 star is 1 star too many...

I booked, they cancelled within 10 minutes, then linked me to a page on their site to rebook at 3 x the original cost. Mike Fuller CEO, what scam is this?

Train from Florence to Naples took 6 hours for a 3 hour trip. The bathroom was dirty, trash at every table, they ran out of water and food. No attendants, no help, no information. Bad trip!