ItaliaRailReviews of italiarail.com

Arrived in Pisa at 1400 shuttle to Station first train to Florence sat for a while and then told cancelled, onto next train sat for then told cancelled asked customer service told train on platform 12 rushed to 12 train doors would not open left the station Told next was on platform 8 got onto train sat then told train would be from 12 dashed to 12 train arrived sat no movement eventually set off - no explanation now half way to Florence been stopped for 30 minutes no information Shocking customer service

The service is good but pickpocket and thieves are everywhere in the train, stations. It was a nightmare, we didn't enjoy our trip in Italy. They took my back bag on the train.

Booked a night sleeper from Messina to Milan being careful to book the superior sleeper and not the relax. Their website said we were booking a cabin with washbasin and restroom. When the booking confirmation arrived it was for a cabin without its own restroom. Contacted the help centre and they said that the cabins with the restroom were only available from Milan and not from Sicily. Seems strange that the same carriages do not return to Milan and are therefore available. They said can't help but would offer a special refund of 50%. Why can't they be honest?

This is a scam. They add significant fees but when the rubber hits the road - you're on your own. Need a refund after a strike? You're on your own.

Never use this service, this is NOT trenitalia! This is a reseller / booking agency like Priceline or booking for trains in Italy. the refund policy is terrible, and the train staff WILL NOT HELP YOU if your tickets are purchased through this site. Our whole train car was out of service and we were never notified because our tickets were purchased through this site. It was a disaster upon arrival after a long day of travel. BUYER BEWARE

When making reservations for traveling from Naples to Florence, I opted to also purchase RailAid because of the e-sim benefit included there. This, however, never worked. The responses to each of multiple emails to to RailAid were that Celitech, their e-sim service provider, would send me email with instructions. This never happened, and we spent fifteen days in Italy without having the expected service. Otherwise, we have no complaints about their rail service.

Make sure to arrive early! We bought first class tickets and all seats were taken. We had to stand for the whole trip.. no one is checking past the gate entry. Book the cheapest ticket and arrive early enough to get a seat

We watched two military aged men walk into our first class cabin and attempt to steal another passenger’s luggage. Once you’re past the “ticket gate” there is zero security checks while boarding. Anyone with any ticket is all allowed to hop on any train completely unchallenged. We did not feel safe at ALL from Rome to Bari. Never again.