Vicky F.
Toluna was very enjoyable and helpful…
Toluna was very enjoyable and helpful at first, but recently, after I had accumulated 190000 points (weeks of hardwork) ready to claim my £35 payout, my account no longer was able to sign in. At first I assumed it was a general issue because I also read a lot of similar complaints online. I decided to send an email few months later and was told by a staff called Serena R that my account had been suspended for ' Violating their terms and conditions ' which was very convenient on their part. There was no notice whatsoever. Very Disappointing & laughable service. And a SHAME.
