IssuetrakReviews of issuetrak.com

They are very nice to work with. It took a little longer than I expected but in the end they helped me figure out how to get the right information.

If you need a low cost fully supported heldesk system. Issuetrak is the way to go. The software suite has the ability to extract data, create tickets via email, and the support staff is stellar if you run into problems or have questions.

Fast and knowledgeable.

We have used Issuetrak for over ten years. It is a great program to organize work orders and trak the flow of progress from intake to final invoicing, then follow up with survey capability. The program is made to be customized to your needs. Support is always there to lend a hand if you need help.

Great tool for logging requests, making assignments and tracking status. Would love more reporting extract options.

IssueTrak is great to track issues... But it's not incredibly useful beyond that. The system is very rudimentary and doesn't appear to be as powerful as it is. I love the ability to generate automatic emails based on the Issue Type. It makes it easy to ensure all members of our organization receive exactly what they need, and nothing more. However, the emails generated are very basic and easy to look over. I would like to see something that is easier to view than line by line. Also, although there are many settings for email notifications there are still many instances where too many emails are generated from one issue. For example, if you submit an issue with many tasks assigned to one person than that person will receive one email per task. I'd love to see something a bit more intuitive with a list of ALL tasks. Lastly, I've never had anything less than a great experience with customer support.

Have worked with a variety of ticketing systems\service management tools over the past 20 years. IssueTrak offers an easy to navigate user interface and requires far less level of effort to administer than competing tools. Support staff is great to work with and quick to respond.

I have implemented IssueTrak with two companies now. IssueTrak is so versatile, I use it not only as a help desk but for operational and administrative management of my department. I use the system to ensure compliance and also to manage day-to-day operations. It makes managing an IT department more efficient. I cannot imagine running a department without it.