Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

Showing 106 reviews with 4 stars · Clear filters

Tim
Feb 2, 2017
Issuetrak is a great assistance to me in managing the IT support for our organization.
Issuetrak works as expected and their technical support is responsive and helpful.
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Jeffery
Feb 2, 2017
Nice Ticket Tracking Software - Very Detailed
Issuetrak provides a fairly simple interface and allows for detailed data entry to be able to track progress of tickets. Search feature needs a bit of tweaking, but overall it is a pleasant experience.
Response from IssuetrakFeb 23, 2017
Thanks for the feedback, Jeffrey. We utilize UserVoice to collect and track community submitted ideas for Issuetrak. I would recommend visiting and entering any of your search improvement suggestions. The forum can be accessed at https://issuetrak.uservoice.com.
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jit
Feb 2, 2017
Great but requires better features and a better look
Great but requires better features and a better look. Reporting could do with do export feature where the time is correct throughout. Easier upgrade procedure also required for future updates.
Response from IssuetrakFeb 23, 2017
Thank you for your feedback, Jiten. We take all suggestions seriously and review customer feedback when evaluating future product enhancements. I would highly recommend contacting our support team regarding the time on exported reports issue you indicated. Additionally, we utilize UserVoice to collect and track community submitted ideas for Issuetrak. I would recommend visiting and entering your ideas regarding a new look and improved upgrade procedures. The forum can be accessed at https://issuetrak.uservoice.com. Thanks again!
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Bryce
Jan 18, 2017
Great product / Lackluster APIs
Issuetrak is a great product - full featured and VERY well priced for the solution. If there were any criticisms of this product, it has to do with the lack of functionality within their giving API sets to customize or configure the platform to one's own organizational needs, at least in the cloud version. These issues can be solved with the "on-premise" version with direct access to the SQL tables -- however; that beats the purpose of a fully functioning cloud based solution, in my opinion. Aside from their lackluster API sets, this should really set the standard for help/support desk & workflow automation.
Response from IssuetrakFeb 23, 2017
Thank you for your kind words and feedback, Bryce! With regards to our API, we welcome feedback and carefully evaluate customer suggestions when planning future product enhancements. I would highly recommend visiting our UserVoice forum at https://issuetrak.uservoice.com - this is where we track and review customer submitted ideas. Thanks again!
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Valerie
Jan 17, 2017
Great tool! Great customer assistance!
Tech assistance was very helpful in trainings and assisting with set up of accounts when we were experiencing difficulties. Very responsive, attentive and friendly. The user interface is very easy to navigate and customize. It's a great tool to have for customer service order tracking and follow up. I love it!
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Zach
Dec 29, 2016
Easy to deploy tracking tool
Good tool IF your amount of issues being tracked is not very high. The tool is flexible and they were able to get it up and running quickly for us but ultimately we had too many issues being reported and the admin to close was not what the client wanted. I think with the proper configuration this can be a great way to bring visibility and accountability to actioning issues for companies.
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CPA
Dec 22, 2016
Help Desk
We support over 650 users via Issuetrak. Application is very configurable and use of Quick Picks allows us to streamline the submission process. We additionally utilize the application for documenting our Change Control Management process. This is very helpful during internal and external audits for Compliance.
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Nielsen, L.
Dec 22, 2016
IssueTrak
IssueTrak works well as a simple ticketing tool once you get everything figured out and setup.
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