Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

Showing 106 reviews with 4 stars · Clear filters

Jonathan S.
Apr 26, 2017
very stable and customizable system.
very stable and customizable system.
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Micheal H.
Apr 26, 2017
Great for small to mid size company...
This software has many great functions and probably works well for a small team. The software is not scalable, which Issuetrak is open about. The support team has always been responsive and even created custom workarounds to issues. They recently updated many of the core processes in the application, such as email processing.
Response from IssuetrakMay 3, 2017
Michael, Thanks for your feedback and positive words about our support team. We're sorry that Issuetrak was not able to meet your specific scaling needs. If you want to discuss any remaining concerns based on your implementation of Issuetrak and updates in the works on our side, we're happy to speak with you.
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Shane
Apr 6, 2017
Little difficult to find open tasks
Little difficult to find open tasks. just needs a cleaner layout
Response from IssuetrakApr 17, 2017
Thank you for your feedback Shane. I've documented your concerns regarding the Tasks interface to share with our Developers.
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Marie
Apr 4, 2017
Responded well to immediate needs
Responded well to immediate needs
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Thomas
Mar 22, 2017
IssueTrak
Started off great with our rep but then I emailed a couple of times and left a vm message and they weren't returned. Found out that she no longer worked there. I located our new account rep and he has been great assisting us with a version upgrade. Would be a good idea to send a blast email to the account reps clients indicating the new rep so there isn't miscommunications.
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German R.
Mar 14, 2017
An solution with excelent Cost/Benefit ratio
We adopted IssueTrak 10 years ago as our Service Desk application. Today it is the main channel of communication between IT Services Users and us as a corporate unit responsible of those services. Their attributes (simple and user friendly GUI, full web with no component required to be installed at user desktop, incremental functional evolution) remain as when we choice it. Regards
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Riyaz
Mar 1, 2017
Simple appliccatin. Excellent support
good simple product with excellent support. Incoming mail processing is great, you can update issues by emails without having to login. price is good if you have large number of users. license is based on agent not number of users,
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Justin
Feb 2, 2017
Good core functionality
IssueTrak does all of the basics well, the only issue I have is the graphic display for reporting, it feels very dated.
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