IssuetrakReviews of issuetrak.com

The issue was self-inflicted, attempting to migrate without upgrading from Win 2003 to Win 2012 (intention was to upgrade in just a few weeks). Despite the version no longer being supported, the company provided *excellent* customer/technical support and get us back up and running at about 80% (our inbound email was not processing). After working with us for a day and trying various options, we decided to upgrade. We hit a few bumps along the way, but their team (and mine) worked through them and we launched our shiny new version in just about an hour. I cannot stress enough how excellent their customer/technical support team is - as well as the KB resources made available.

Need a support ticket management system? IssueTrak may be your answer. Web based, easy to use, Issuetrak lets you get the word out to your support folk, while keeping your users informed. All tickets are kept in a database so you can review recurring problems and see trends. We have been using IssueTrak for more than ten years. They have one of the best support teams I've ever worked with. And to top it off...they use IssueTrak for all their support.

We have been using Issuetrak for over 8 years now and it works great for our school district. We have been able to customize it to fit our needs.

We use IssueTrak to track problems that our employees have in our office. It is excellent software that makes keeping up with everything easy. If I ever have a problem with it, contacting IssueTrak support and getting help is always fast and easy. They are usually ready to fix the problem before I am.

I cannot stress how pleased I am in using Issuetrak software. We use it as a help desk ticketing system for our clients, for our internal employees, and also for Change Requests. We have only used about 40% of it's capabilities and we are learning about the customization of the system every week. If I cannot find what I am looking for, I always call customer support and am greeted by wonderful voices on the other end. Julian, Patrick, Alex, and Ryan are always ready to help. What a wonderful organization that gladly and happily stands by their product 110%. Mike Wright did a wonderful job in setting up our system and I can't thank him enough. If I have left someone out, then you know who you are and just know that I am extremely grateful for your assistance in helping me make my job for effective and efficient.

Have been an IssueTrak customer for four years, have never had any issues and always had prompt customer service that has not only been fast but effective. Have recommended this solution to other companies and will continue to do so

Paul Harris was exceptional in getting me set-up and trained on the system.

Very Robust application. Was able to build several templates to accommodate our pretty complex environment.