IssuetrakReviews of issuetrak.com

They were able to log on with us and listen to how we needed to make sure certain issues get escalated and explain how their escalation rules and severity could be configured to get the desired results

We are using to keep track of customer service calls. The system is flexible enough to work for any number of uses. It is fast, intuitive and comprehensive as you need it to be. If there are areas not needed they can often be hidden from the user making the page more streamlined. we are still in the set up and testing phases but it appears that will work well for our purposes.

Issuetrak is very user friendly for everyone, great tool for tracking issue no matter what they may be.

We were looking to switch from our previous case tracking software which offered no flexibility to something that was simple to use, customizable to fit our organization, and cost-effective. After demoing several case tracking apps, the choice was clear. Issuetrak was exactly what we needed in a straightforward, easy to understand interface. Their tech support is also very responsive and helpful which is exactly what tech support should be. Big thumbs up to Issuetrak for a great product!

IssueTrak was vewry helpful in tailoring this to our environment. we are now using it and making small adjustments. very good program.

We use Issuetrak in a non-traditional application but love how it helps us direct issues to the right people so that we can get them resolved quickly. The dashboard is valuable for tracking all of our known issues at multiple sites. They initially helped us set it up and continue to follow-up to answer any ongoing questions or concerns as well.

Issuetrak is excellent at helping us track issues with our users as well as building our knowledge base for them. The inventory module is a great way to help us track our systems [hardware and software].

Issuetrak was a breeze to set up and customise. Our staff love it and our issue reporting has improved 10 fold. Thanks again!!!