Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

Showing 106 reviews with 4 stars · Clear filters

RF
Nov 2, 2018
Good Program, needs more
Program works great. Needs more bells and whistles as far as customizable features. Would like to see it be less hands on.
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Victoria
Aug 1, 2018
Great job in contacting me quickly and…
Great job in contacting me quickly and getting my issue resolved. I didn't put 5 stars because the fix took long than expected.
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Daniel B.
Aug 1, 2018
Great software and terrific people…
Great software and terrific people behind the product, sales, training and support are all great. I would also like to commend the work done to develop the documentation, it is robust and well organized. All of that being said there is a high level of complexity involved with setting up the software for your application. I think we would all benefit from a step by step tutorial setting up an actual site from scratch.
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Joe W.
Aug 1, 2018
I appreciate the response time and…
I appreciate the response time and answers to my questions. Great job!
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Bill F.
Apr 9, 2018
Have been using since 2006
Have been using since 2006. Chose, and have kept, IssueTrak product because its the simplest/easiest web user interface for a work request and issue tracking system (plus its easy to host ourselves). Customer support is very good.
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kadamson
Feb 5, 2018
Works as needed
Overall, Issuetrak is a good tool. We use it primarily for Complaint ticketing, and it fulfills our needs. Any gripes or issues with Issuetrak are minor. We spent a lot of time configuring the fields for our needs. It would have been/be nice if they provided a standardized layout instead of requiring us to customize everything. Issuetrak isn't maybe as intuitive as we would like. We still need to complete a lot of manual entries, but it does get the job done. We are a small medical startup, and don't employ any official IT personnel. It could be we simply aren't smart enough to utilize Issuetrak the way the company intended. At the end of the day it works and we are happy.
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Chris de L.
Feb 5, 2018
Great product with great support
Great product with great support. Would recommend to colleagues. interface can be a bit slow at certain times of the day even with decent internet speeds but manageable. Small things like email functionality can be improved on.
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Laura D.
Jan 29, 2018
Some difficulties in customizing
Quite difficult to change the display settings (to make your own personalized view for the issues list). Exporting, filtering, also quite difficult.
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