IssuetrakReviews of issuetrak.com

Issuetrak has worked great for us. Support is amazing and the ticket system has helped our day to day operations.

As an IT manager I have found that Issuetrak is a great solution for tracking requests. Very easy to set up and configure. Our user base is decidedly non-techy yet they have been able to utilize Issuetrak with little training.

Always fast and efficient help whenever I call.

We use this Web Based System to track the status of complaints. Now all of our staff is on the same page when it comes to issues. A little time consuming getting it set up like we wanted it however, once all the data is in there it lightens the load. I would recommend adding 2 additional onsite training days strictly for Data Input/Workflow setup. Our Department only went with 3 days onsite training which covers a lot on information and not much time for the setup. In the end, we are now able to run reports and see what different types of complaints we receive. We can assign/track open and closed complaints. It will even auto-assign certain complaints by Types and Sub Types. Each Department can set up there own customized page so whoever answers the phone will enter all the information requested by that Department. Anyone in our office can access the site at all times from anywhere. We are very pleased with the results.

The IssueTrak software platform has become an indispensible component of our day-to-day operations. It is allowing us to move our customer service interactions out of the silos of email into a system that allows transparency and reporting. The support staff at IssueTrak is very responsive and will go out of their way to ensure all of your questions and needs are addressed.

Great at crisis abatement!

The support staff answered all my questions in a very timely manner

Was able to have all my questions answered very skillfully and made our decisions very easy.