IssuetrakReviews of issuetrak.com

IssueTrak works well for our IS department in healthcare. We allow users to enter tickets by direct entry from the Intranet page, an email which auto-creates a ticket, or auto-create by leaving a voice message on our Help Desk #. Customer service is always quick to respond and very kind in their assistance. I would like to see Project Mgmt be improved in IssueTrak. Otherwise, it does exactly what we need it to do!

My IT manager likes your software and the support subscription we pay for each year. However there are two key features we wish were incorporated that I would think beneficial to your offering. 1) Ability to assign tasks to a job title that would then reference an assignment of staff at that job title to that particular client. It isn't uncommon that job positions (whom would be receiving assignments to a task) are client specific. This would help the desired automation of QuickPicks and task groups greatly. 2) Ability to retain vendor contact information that we manage for our clients services just as we have the client information available within IssueTrak. Then we could truly have all contact data housed in one program (your IssueTrak). I welcome conversation with any of your development folks if it would help improvement of your offering in these subjects.