Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

Showing 106 reviews with 4 stars · Clear filters

Rose
May 4, 2016
Issuetrak
The Issuetrak people are very friendly and do their best to get your issue handled quickly! I have been a bit frustrated a few times with Issuetrak itself- one time I reported an issue that did not use to exist, but was broken during an upgrade, so it was already known about. I was told if I wanted to get it fixed, I needed to post it to the Ideas network. If I had accidentally messed up a functionality in my web site, I would FIX it, not just hope it wasn't noticed. It is also sometimes annoying that I can't get to the backend data as a cloud customer. However, it does do a nice job for us as a workflow manager, and my company uses it constantly.
Response from IssuetrakSep 16, 2016
Hi, we're glad you find our people friendly. I'm sorry that someone told you that you needed to post to UserVoice to report a bug. That's not correct, as you suggest. We're getting closer to releasing 10.0, which has many bug fixes. If you contact us, we can tell you if the bug you're talking about has been fixed. Also, let us know what specifically you need regarding backend data. Maybe there is something we can do to help out. All the best, Hank Luhring, CEO.
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Kameron
May 4, 2016
Great software and company to work with
We have been using IssueTrak for our help desk, systems administration, and development ticket tracking for a little over 5 years now, and have no regrets with our choice. I've used multiple other ticketing solutions in my career, and none come close to the ease of use for both our staff and our end users. The cherry on top is the simple to understand data structure, so we are able to pull our own custom reports via SQL if we so desire. My only complaint is that the asset tracking features could be use a little more granularity with regards to permissions (e.g. allowing our help desk staff to check items in and out, but not to add new items or delete existing ones). Support has always been friendly and extremely responsive, and most of our problems (usually configuration issues on my end) have been worked through extraordinarily quickly!
Response from IssuetrakJul 20, 2016
Thanks for the feedback! And that's a great suggestion. Would you be up for submitting it on our product feedback portal? It's online at https://issuetrak.uservoice.com. We look at this frequently to take stock of customer feedback and determine the future of the product. Thanks again for your warm comments! Dan Luhring, CTO
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Glenn
May 4, 2016
Very good system, good customizations available
Overall the system is flexible and useful. The UI and use of windows, actually not "real" Windows windows, as they don't retain location and size when they open, can use some improvements. The support group is responsive and very good.
Response from IssuetrakJul 20, 2016
Thank you so much! We work hard to keep the product flexible and adaptable. And thanks for the suggestion on our app's windowing. If you get a chance, please consider suggesting this on our product feedback portal -- https://issuetrak.uservoice.com. We take serious and frequent looks at our customers' feedback to make sure our product is always heading in a good direction! Dan Luhring, CTO
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Russell
Apr 27, 2016
IssueTrak Versatile and Configurable to Meet Needs
We love that IssueTrak can be used in so many ways and meet many business needs related to process tracking and inquiry resolution. It is configurable to fit many different situations and so we are able to use it in a way that supports our structure and culture.
Response from IssuetrakJun 22, 2016
Thank you so much. We've tried to maintain the product in such a way that allows for a great deal of flexibility. This let's us be a great fit for a use case before we even anticipate it. Thanks for your review! Dan Luhring, CTO
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Anonymous
Apr 27, 2016
Great customer service.
Very diligent customer services. Also very knowledgeable.
Response from IssuetrakJun 22, 2016
Thank you! We try! Customer service is our top priority. Thanks for being a great customer. Dan Luhring, CTO
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WJ
Apr 20, 2016
Great Service Management Tool
This is a very good Tool but is not just a ITSM but a service management tool which can be used across the board within your organization. It Integrates well with MS Exchange as well as Gmail but currently does not support IMAP but maybe in the next version. Would like to see better security hierarchy setup options than currently available as well as would like to be able to create full Customizable forms.
Response from IssuetrakJun 22, 2016
Thanks for the feedback! Actually, our current version added IMAP support, and if you're interested, give our Support Team a call. We also recently launched a product feedback portal -- issuetrak.uservoice.com -- please check it out and submit your awesome ideas! Thanks for being a great customer. Dan Luhring, CTO
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Rajavel
Apr 13, 2016
Good - Slight Changes needs to be done!!
Good for tracking the tickets!! Please try to add a "CC" & "BCC" option in issuetrak in order to send emails to the users.
Response from IssuetrakJun 22, 2016
Thanks!! That's a great idea. If you're up for it, the best way to get feedback to our dev team is through our UserVoice portal, at issuetrak.uservoice.com. There, other people can vote up your idea, and we can even converse about the best way to implement the feature. Which would be great, because this is a superb idea! Dan Luhring, CTO
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Cathy
Apr 12, 2016
Good tools but need updates
A good tool but we need additional language capabilities.
Response from IssuetrakJun 22, 2016
Thank you! And yes, we fully agree, we need to support additional languages. It's on our roadmap, and I'm hoping we complete this before too long. Thanks for your feedback! Dan Luhring, CTO
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