IssuetrakReviews of issuetrak.com

Decent software, reliable support.

Awesome product over all could use more forwarding/assign options.

We use IssueTrak for maintenance management. It works very well for this. We tried initially to use the asset database portion to integrate with our maintenance module but the asset database was not robust enough at the time. Support team is very good and responsive and has resolved any questions or issues we have had.

IssueTrak has been a valuable addition to our company's day to day operations. All issues we have experienced have been resolved efficiently and all IssueTrak employees I have had experiences with have been pleasant and helpful.

This platform is a good system for monitoring and tracking support issues. It has a lot of features that we use to track support issues. Their customer support team is very responsive and addresses our questions and issues promptly. Four stars because of the custom header on their API interface, and because their reporting features (for analyzing issue stats and trends) seems a little light.

We had a number of questions and concerns when we started out streamlining and simplifying IssueTrak to better suit our needs. We have been using IT for a number of years and our questions were around linking Issues to Custom Screens, Groups, etc. The IssueTrak Support Team was extremely helpful and informative and we're now set up the way we need to be. Thanks IT - as always, great support!!

We tested several Ticketing systems for our firm before ultimately deciding to use IssueTrak for it's easy to use interface and the positive interactions we had with the company during the exploratory phase. We have not been disappointed in our choice. The software has performed very well and their tech support gets back to you very fast if you experience any issues. The only reason I didn't give 5 stars is that since it is hosted in the cloud you do have rare occasions where the system has a hiccup, i.e. you're suddenly logged out of the system or a drop down menu doesn't populate properly. Also there are a few ways that the interface and the way the software works could be more fluid/intuitive. However for an out of the box ticketing system you're probably not going to do much better outside of developing one in house.

Works well in the hospital environment.