Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

Showing 106 reviews with 4 stars · Clear filters

Blake
Sep 28, 2016
IssueTrak
Support is great. Been waiting for version 10 for a while. Long term client.
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Chris
Sep 28, 2016
Good functionality, one little hiccup
Have been happy with IssueTrak, the only issue has been after we installed a second instance of IssueTrak on the same server sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
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Glen
Sep 28, 2016
Does exactly what we need it to do
It may not be the most glamorous of all ticketing systems, but it does exactly what we need it to do. It is reliable and we have not had any major issues with the system. If we do experience issues, customer support is always knowledgeable and helpful.
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John
Sep 28, 2016
40k Issues Processed so Far
Pros: Very Fast Allows users to easily submit on issues and guides them what to enter Knowledge Base feature is excellent Robust Search capabilities Cons: Would like more robust reporting options Sorting and clickable fields not consistent grid to grid
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RCI
Sep 28, 2016
Good Service
Get responses to issues quickly. Waiting on some updates so that is only area of improvement is wanting the team to address bug fixes a bit faster.
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Carlos
Sep 15, 2016
a good value, and great customer sevice
We're not an IT service co., but we prefer this over others we've tested. The package is intuative, and flexible enough to exceed our needs. There were a few things it couldn't do, but the folks there were honest about it, and offered some alternatives, some of which we are considering.
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Alisa
Sep 14, 2016
My Opinion
good product, good service
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Kyle
Sep 14, 2016
Issuetrak's platform and customer service
Issuetrak is a great platform that's very easy to understand, making custom pages isn't always straight forward but definitely isn't the case after you work with one of their members from the support team, they take the time and effort to explain any questions you may have. All of them have always been really patient in providing assistance whenever needed.
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