yellking
iSpring tech support was excellent and...
Update: Unfortunately I have just heard word from my trusted colleague that his recent experience with an Alex S from iSpring did not go nearly as smoothly. He was basically told you're not a on trial or a paying customer (which isn't true he very much is on a trial and is evaluating the product as am I) and was basically told to kick rocks... This is really unfortunate and after seeing the chat log myself have to change the review as it wasn't up to par at all. I guess it is hit and miss with their support staff. iSpring tech support was excellent and I'm technically not even a customer yet. Ran into an issue (user made not from their plugin), and despite being on a trial evaluation period Audrey, a tech support representative, was very willing to go back and forth with me to resolve the issue. They even had me export the entire project and send it to them so they could check it slide by slide and send me screenshots back of other things to try. The program works great as well. Been using Captivate to create the same project which took me 2.5 days. Between PowerPoint and iSpring it took me a singular day to accomplish the same project, with the additional time I saved I was able to start part 2 of the project. Really great service, fairly simple program, helps a lot in powerpoints short comings.
Response from iSpring Solutions, Inc.May 31, 2023
Hi Yellking, Thanks a lot for sharing your thoughts about iSpring products and service. We appreciate it tons. We are happy to have you on board and hope that you keep enjoying working with the product! Also, you are more than welcome to join iSpring Community Forum where eLearning specialists from all over the world connect, share their experience and eLearning tricks, participate in competitions, and more: https://community.ispringsolutions.com :)