Jeff H.
Review of Complete Payroll Solutions /…
Review of Complete Payroll Solutions / iSolved Buyer Beware: Unresolved Payroll Issues and Poor Communication We engaged Complete Payroll Solutions in 2013 on the assurance that they would resolve outstanding Massachusetts unemployment tax issues from a previous payroll company and ensure our account was managed properly moving forward. We were told our company would be "in good hands" after making the transition. In May 2025, after a decade of working with them, we were notified by the Massachusetts unemployment office of an outstanding tax liability of over $106,000 dating back to the years 2012, 2013, 2014, and 2015. This was the first time we were made aware of this issue since working with the company. My attempts to resolve this with iSolved (the new name for Complete Payroll Solutions) have been met with significant challenges. My initial email took two weeks to receive a response, and I was informed that the company would not assist in correcting the issues they were hired to prevent. Despite numerous follow-up emails and phone calls, my requests for a call back from management went unanswered. I did not receive a single return call or substantive response. Based on our experience, this company failed to perform the primary duties they were hired for and demonstrated a complete lack of customer support. I cannot recommend doing business with them.