isolvedReviews of isolvedhcm.com

When it works it is good. But if ANYTHING breaks its like looking for needle in a haystack to get support. When system issues occur, they simply stop answering their phones and set them to voicemail. Fridays are out the window, nobody is available. When you do leave a voicemail, you get a response days later.

Got sophisticated phishing email from this domain (no-replyisolvedeebenefitsATisolvedhcm.com) So either this is a compromised domain (hacked and therefore insecure) or a bad company.

**Poor Communication and Billing After Cancellation Notice** I submitted a written termination request on June 5 and provided the required 30 days’ notice. Despite this, I was later charged for a payroll cycle that I did not submit. I was told that my termination was awaiting “acceptance,” but I have not received a clear update or written confirmation. With another payroll date approaching, I am still trying to confirm that no additional fees will be charged. The most frustrating part has been the lack of communication and the difficulty getting the billing issue properly escalated beyond the main support desk. I expected a straightforward cancellation process after providing notice, but instead I have had to repeatedly follow up about charges and the status of my account. I hope the company resolves the disputed charge, confirms the termination in writing, and improves its communication with customers who are trying to cancel services properly.

iSolved was my prior employer’s COBRA administrator and they are incredibly incompetent. I’d not believe any of the 5-star reviews, so I believe them to be paid/fraudulent.

They have an aggressive sales strategy that is inhumane. We used their HR services and we paid over $3000 for absolutely no service. We couldn’t get a hold of an HR representative when we needed it. They wouldn’t return our calls or answer our questions. All that they did was send us a poster. While trying to get out of this contract, they kept up selling us for other services such as retirement plans. They are scammers. They really hurt my small business. I would not recommend them.

nightmare... employers need to pay their employees personally. PERIOD. all these SCAM payroll organizations are completely out of control. and now we are forced into using a product that is a total scam just to get paid? this place also linked our payroll account without our consent to ZAYZOON, another completely bogus company. this has to stop. if people hire you they need to PAY YOU. period. and must not be allowed to dump your personal data into some sketchy organization like this one.

If I could give a zero I would. This is the most incompetent company I have ever dealt with. The customer service is terrible. Most of them have no clue what they’re doing. The website never works. The phone lines never work. Multiple times they would say we weren’t covered throughout the year we used them. Their already insane prices go up without notice. I can’t believe anyone would choose them. We cancelled all of our small business policies and are so thankful to not have to deal with them anymore. Choose someone else……

Isolved is absolutely mind boggling horrible for time management. It is extremely difficult to do a simple time punch correction. I hate this software and which I could get rid of it.