Katie
Company is a scam!! You may get merchandise but…
Cute suit but according to their size chart it is way off and if you are in between sizes it is recommended to size up. Now I’m stuck with a large suit that doesn’t fit. Their website clearly states “no hassle and free returns” they told me to keep the suit that is at least 2 sizes too big and that I would owe them another $8 for processing fees for the exchange. Ignoring what their website explicitly states. Buyer beware!! Also, no tracking info, no email confirmation of order was ever sent to me!! I was charged and the suit did show up! But that’s it. This is a bad company that doesn’t deserve business made from China! It gets even better now they are trying to take down my Trust Pilot review. Funny how a reference # is being requested yet I wasn’t given one. I can expect a full return when I mail it back. Which means I have to pay for shipping. Or pay $8 in processing fees for the “free return no hassle exchange” or get a store credit which is great in their eyes-yet if that suit doesn’t fit I’m back to square one. Again, I have spoken round and round with this company via email. Do NOT do business with them. I have a feeling there are not many reviews because if you write a bad one they just take it down on Trust Pilot.
Response from IsolaworldAug 17, 2026
Hi Katie, Thank you for sharing your feedback. We’re sorry to hear that the sizing did not work out for you and that you were disappointed with the exchange process. We understand your frustration, especially regarding the additional processing fee. We’d be happy to review your case and see what we can do to assist you with the sizing issue. Please send us an email with your order number so our team can look into the details, including the exchange and your order confirmation/tracking information. Best regards, Team Isola


