ISLANDSAFEIf you are looking for premium, reliable safes that provide peace of mind, look no further. At IslandSafe, we are more than just a seller — we are the manufacturer behind every product, ensuring top-quality safes and exceptional customer service. Operating globally, we provide security solutions for residential and commercial needs. With over a decade of expertise, we guarantee products that stand the test of time. IslandSafe is your trusted partner for protecting what matters most.
ISLANDSAFE (islandsafe.co) has 11 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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francis P.
Terrible. After a year the safe won’t open. Not with the code. Not with the power pack. Not with the emergency key. I’ve reached out to customer service multiple times and have received no response. Now I’ll have to figure out how to break the safe open. It probably won’t be difficult based on the quality. Do not buy anything from them.
Wayne S.
I purchased a QT-25 safe. Everything worked fine until I had to change batteries. I replaced them, and lost my user code. I could not, and still cannot reset the safe to return to default code settings. I have no idea why this is happening. I have emailed their support team via email at least four times. Sadly, nothing they have sent me has resolved the problem. Since they cannot be reached by phone, going back and forth via email is the only option. Email thread shown below- I followed the instructions provided below exactly. It does not work, see attached video. Brand new batteries! Please, do not blow this off or ignore this. I need this safe to work as it should. Surely someone knows what’s wrong, and can provide the correct fix. Wayne Schachtel On Nov 25, 2024, at 7:05 PM, Security Home Safe wrote: Hi Wayne Schachtel, What do I need to do to reset the QT-25 safe? 1- Press the reset button briefly (not more than 1 second) 2- Insert new code (example, 123456#) 3- close the safe 4- Try to open the safe with the new inserted passcode What do 3 yellow beeps indicate? it means the passcode entered is false, this happened because you pressed the reset button and all code has been deleted Best Regards, Team ISLANDSAFE Find us on Facebook | Youtube | Amazon Get your safebox today! Original: From：Wayne Schachtel Date：2024-11-26 05:25:09(中国 (GMT+08:00)) To：Security Home Safes Cc： Subject：Re: Questions: model IS-QT25 Island Safe Staff: To begin, nothing you have provided me has solved my problem. I have followed the video instructions sent. FYI, I’ve been a software engineer for my entire career, so I think I know what I’m doing. I’m using brand new Duracel AA batteries. I cannot get the safe to reset back to the factory codes. When I attempt to add a user code, I continually get 3 yellow beeps. Questions: What do I need to do to reset the QT-25 safe? What do 3 yellow beeps indicate? Wayne Schachtel On Nov 21, 2024, at 10:48 AM, Wayne Schachtel wrote: Attached is the requested video. I hope you can figure out what’s wrong. Thanks Wayne Schachtel On Nov 20, 2024, at 7:17 PM, Security Home Safe wrote: Hi, the problem is not clear to us. in order to help you please make a video of the problem including pressing the reset button and enter a new code. we will review the video and analys the problem. we are waiting for your reply Best Regards, Team ISLANDSAFE Original: From：Wayne Schachtel Date：2024-11-21 04:28:42(中国 (GMT+08:00)) To：Security Home Safes Cc： Subject：Re: Questions: model IS-QT25 Using 4 new batteries. When I hold down the reset button for 3-4 seconds the green light doesn’t blink. The codes don’t seem to be getting refreshed. Input new code as shown in the video, safe won’t open. Any ideas? Wayne Schachtel On Nov 19, 2024, at 1:32 AM, Security Home Safes wrote: Islandsafe for Safe Box Hi Wayne Schachtel, Thank you for reaching out. It sounds like the issue may be related to the battery installation or efficiency. To resolve this, please try the following steps: 1- Replace the Batteries: Ensure you are using new, high-quality batteries, as low-efficiency batteries can prevent the safe from functioning properly. 2- Correct Installation: Watch this video for a step-by-step guide on how to install the batteries correctly: Battery Installation Guide 3- Setting Up Your Code: Once the batteries are installed correctly, follow this video tutorial for resetting or setting up your passcode: Code Setup Tutorial Please let us know if these steps resolve the issue or if you need any further assistance. We’re here to help! Very disappointed in poor/useless quality of the support answers provided.
Response from ISLANDSAFENov 29, 2024
Thank you for reaching out. We appreciate your patience as we work to resolve your concerns. Our team has been in contact with you via email, consistently trying to assist despite the purchase not being from our official store. We have noticed that the safe was purchased through an eBay seller. Unfortunately, we can’t guarantee products sold through other platforms, as they might be resold by third parties or could be faulty. We kindly recommend contacting the eBay seller directly for further support. We sincerely wish we could do more, but our ability to assist is limited for purchases made outside our official channels. Thank you for your understanding, and please feel free to reach out if you have any more questions.
Amanda T.
I want to retun keys that do not work in my safe & have gotten no response from customer service!
Response from ISLANDSAFEJul 17, 2024
We have reached out to you via email regarding the issue you've experienced. Please check your inbox and rest assured, we are committed to resolving this promptly for you.
