Island BargainsAll-inclusive low cost Third Party Logistics, NVOCC, Shipping, Freight Forwarding & Clearing services to the Caribbean & South America. Shipping containers, warehouse space, warehousing & fulfillment services, low cost online household shopping.
Island Bargains (islandbargains.com) has 19 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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19 approved reviews, newest moderated first
Consumer
Island Bargain svg is bullshit. I ordered things since in early september they reached here since the 15 and i only got two items. Each time u go and check they dont have them. yall are wasting people time. They would give u a date then when u check back that date is something else. Get yall self together.
Mary L. S.
Affordable pricing, Fast reliable service and superb communication from beginning to end. Happy customer Thanks
Terminator_ Y.
This is bull I ordered a wig and just got my package today from island bargains and it looks like someone opened my package and slap they’re big a** head in my wig and they had the audacity to put it back in the box with the lace they had cut off
Chris C.
Sending and shipping items through IB is an absolutely gruesome process. There is no communication with customers, it is very difficult to get a phone answered or an email returned. Packages get mislabled (which complicates the duty process) and the check in times and shipping seems to have zero urgency. Do research on other freight forwarders for your destination before resorting to use this broken "distribution center of dissoray"!
Nick F.
Just a terrible experience. Shipped one package to the wrong island, despite being labelled correctly. Company doesn’t care, no resolution proposed. Missing package was critical for my yacht. It’s now 300 miles away from where it should be. The company doesn’t respond in a timely manner, and are so unprofessional. Avoid at all costs
Lavern
I probably won't get my package after this review, I stopped using Island Bargains because of the lack of communication and customer service. However, I needed a dress urgently for an event. Of course, I should have known better. You guys have to do better with customer service. I've had a package delivered since Monday last week. I requested air cargo. I'm calling the company and checking my log-in for updates on the package. Not much update was given. I called again this morning the initial call was fine, however after being transferred to air cargo. A very unprofessional lady answered the phone, talking a many other persons at the same time, telling someone she was on the phone but carrying on full conversations and not helpful.She had to ask for my name 2 times because she had soo many other conversations going on I was even to the point of asking someone to go pick it up from the wherehouse in miami. Up to now I am still lost and don't know when I will receive my package.
Jorge de G.
I live in Long Isand in the Bahamas. I have used Island Bargains for some time now with no problems. I drop packages when Im in Ft Lauderdale at the facility and or Amazon drop ship. Each country they ship to have different customs clearing regulations which i dont feel is Island Bargains fault. I will continue to use them and recommend Island Bargains to others.
Scott A.
Embrace that they operate in the Turks and Caicos a third world country. It’s going to take a month to get anything from the US in your hands. While their Ft Lauderdale staff is very good, once it arrives in the Turks and Caicos it is all manual and subject to the country controlled customs officer who may or may not get to clearing your items for weeks.
Response from Island BargainsJun 5, 2024
Hello Scott – Thank you for the kind words to our FL staff! We know you communicate with them often. Kindly note that our system is fully automated to ease the entire shipping process for our customers. In speaking with our Provo team, they confirmed there had been torrential rains and severe flooding in the area for several days prior to the shipment arriving. To avoid any potential damages, they had to wait until the water subsided before continuing operations. Coinciding with that timeframe there was also a National Holiday where all business were closed. Once the local office was able to safely open the containers to begin offloading and clearing cargo, they made special arrangements with warehouse staff and customs officers to work after hours in efforts to get caught up. While we understand this timeline can be frustrating and seem like we and/or customs are delaying the process, this simply is not the case. You may have been off island at the time and not realized the severity of this situation when preparing your online review. Being a customer since 2019, we do appreciate your business and hope that this temporary weather setback does not have an adverse effect on your opinion of our overall service. Thank you for your patronage!! Have a wonderful day.