isecretshop.comReviews of isecretshop.com

I have mystery shopped nearly a decade never have I ever been nickel and dimed so hard in my life for literal pennies. Avoid this scam factory. Their app is total Spyware garbage too. They will blame you for their terrible tech. No accountability either. Total waste of time.

Very vague instructions, clunky app, not easy to navigate, not clear what they want during a shop. Even worse, the rate on the scanning jobs is not what you earn. They do not clearly disclose this. A $130 scanning job may only yield $30. Huge waste of time, and they do not care that they are deceptive in this way, inviting me to waste even more time scanning other areas of the store.

I have been doing mystery shopping for several years now with multiple 5 star and highly recommended statuses on multiple platforms. I had been using this company until the "software" company iSecretShop that is based outside of Seattle, WA maliciously shadow banned by account after a dispute with one company who wrongly denied a postal audit shop over a year ago. I pursued payment and they finally paid me, but this one issue with this one company was used to wrongly mess with and change my status with other companies for some reason. There were no known issues other than with that company and now I can't use the platform because none of the regular assignments I did are showing up. After years of regular use I haven't had an assignment show up since the beginning of the year. I filed complaints and the staff are cruel, condescending, and dishonest trying to feign ignorance by using the excuse that they are just a software company (yeah, the company that controls the software that controls the status of user accounts and if/when they get work no matter what any client company has done). BEWARE of this company as there are aspects of them that are definitely a SCAM and they can be arbitrarily malicious!

They are a total scam!! I signed up did a postal service mystery shop and didn't get my money back.

Unfortunately this company tries to find ANY reason to decline your shop and not pay you for it. I was warned about this before signing up but I did it anyway. I found out the hard way that it was the absolute truth. RUN, don't walk.

This is a very interesting and low paid side job. In some cases, the assignment reimburses you for purchases, while at the same time requiring a greater dollar amount in purchases than the reimbursement. The the compensation is often not adequate to cover the expense of getting to the location. One fascinating detail of the review expectations is coming up with lengthy written reviews when logic would say a simple yes or no, or a three word statement might be adequate. Surprisingly those will get rejected because the reply needs to be 30 characters. So you come up with a reply that’s 30 characters or more and it gets rejected for inaccurate punctuation, capitalization, or spelling errors. A crazy amount of time is spent, trying to produce an extended reply, and then have to go back and figure out what punctuation their system thinks ought to be inserted.

Not a user friendly site at all. It took several hours to sign up. Finally had some potential assignments sent. I cannot navigate to shop page on website, it’s as if 3 different companies are mushed together trying unsuccessfully to be “efficient”. They need a straightforward system, not a maze to navigate just to accept jobs. Now that lve read these bad reviews about non payment l will not accept any jobs and will unsubscribe.

I am filing a formal complaint regarding ISecretShop (ISS) for permanently banning my account without warning, explanation, or opportunity to appeal, after a dispute with MarketStat, a mystery shopping company that uses the ISS platform. Timeline and Facts: • November 11, 2025: A MarketStat mystery shop I completed onsite was denied after I followed all instructions. MarketStat claimed I contacted the wrong person during the phone portion. I was given no prior notice or opportunity to correct anything. • I have filed a BBB complaint regarding MarketStat for this issue (BBB Complaint Reference #24135734), ongoing since November 11, 2025. I have received no response after 11 days. • After the MarketStat denial, I discovered that my ISS account showed zero available shops across the entire United States, including major cities where shops normally exist. • November 20, 2025: I contacted ISS support. Staff member Andrew required me to ask three separate times before admitting that I had been permanently banned. Another representative, Ivan, defended the company’s actions and then refused to respond further, leaving me without explanation or recourse. • ISS’s official reply stated: “Your profile has been permanently banned from the system. That is the extent of the information we will share with you. You are currently seeing all the shops you are eligible to see, which is zero.” Why This Is Unfair and Harmful: 1. ISS banned my account permanently without notice or explanation, which is extremely punitive and unjust. 2. The ban appears to have been triggered by MarketStat’s unilateral denial, over which I had no control or warning. 3. I completed the assigned work for free, relying on ISS and MarketStat instructions. 4. ISS staff behaved unprofessionally and refused to provide a reasonable explanation or appeal process. 5. I have completed over $10,000 worth of secret shops through ISS, yet ISS appears to protect MarketStat and clients over their evaluators, creating a clear conflict of interest. 6. This action has blocked me from earning income and demonstrates retaliation and unfair business practices. I have over 500 dollars in Jobs in que to be paid from different jobs on ISecretShop site. This is a deliberate personal attack.