isecretshop.comReviews of isecretshop.com

Total scam…..said I was scheduled to review a restaurant …went and did what was required and spent almost 100 doing so only to find out when I went to do my review, that the restaurant assignment had been cancelled by them. Never notified me …argued that they emailed me but somehow I got all their other emails …so I was out the money I was supposed to get…I would have never gone and done that if I wasnt getting paid….TOTAL SCAMMERS AND LOSERS….STAY AWAY

Rude and condescending staff. They do not appreciate the work that you do.

Run away as far as you can. I have worked with several mystery shop companies, and this one is by far the worst. Run, don't walk.

Im not sure if this is a fake shop - they said they sent the order with stamps so they don’t have tracking - who does that? They also wrote that they removed the original box because it was easier to ship. Do not buy anything form this site - really bad experience.

I'm going with a 3 star for now but that may change next week if I don't get my paycheck from them. They are a conglomeration of several mystery shopping marketing research firms that I have been involved with for an extended period of time. I actually love the work because it's obviously remote, I can get out of the house OR do a survey by phone, and the pay goes directly to my Paypal. MOST of the member firms are pretty fair about who they send out on different shops. Intouch Insight is my fave, because there are ALWAYS shops available with them, and I can get 2, maybe 3 in one day! I've done a plethera of convenience stores, which obviously I cannot ID here, but trust me you've heard of them. I get to buy food for me or my roommate and get paid for it! What a deal! There is however ONE of the member firms, PRISM INTELLIGENCE, that throws a monkey wrench into the all this positive reviewing here. I applied for a shop paying a significant amount of money, and which nobody had bid on, ironically enough. I bid and was IMMEDIATELY rejected. I was qualified, adept in the field the study was in, and readily available. The whole thing seemed to boil down to them handpicking who they want or who they THINK the target firm will appreciate visiting them. I wrote them seeking an explanation for my rejection, as well as asking that all my future assignments be for the OTHER member firms in the organization. The rejection seems to be motivated by race (I'm black) and all of a sudden, the company wiped my entire personnel file out of existence! The catch is that with no record of me as an independent contractor, they can TRY to fend for the position of NOT PAYING ME MY PAY NEXT PAYDAY! I've already gotten one sarcastic email from a person in favor of keeping me blocked (and yes I got her name.) I shared with her "You do you" and the Attorney General's office is on my speed dial. Y'all know how I roll with Trustpilot. Every time I report, there is a RAPID solution mysteriously coming out of the woodwork. Let's see what happens on payday. UPDATE Well, Jennifer E. is apparently sticking to her guns about potentially NOT paying me, so time for the BIG DOGS to come out. The AG gets called in the morning. I gave her the same warning I've given EVERY company that THOUGHT they could short me a payroll. Never p--s off a reporter. UPDATE 6/1/2025 Well the moral of the story is that according to the email they sent me, "ISecretShop is NOT a company, its a software" and the company that controls them is actually Prime Intelligence. I actually interacted with the heffa who deleted my personnel files that was threatening to delete my payroll for last Friday. They seemed totally smug and satisfied with that scenario, even though I told them I would be contacting both MY Commnwealth's Attorney General, as well as theirs. As it turns out all the mystery shops I was due to be paid for were for one company, and they had emailed me copies of the receipts for my shops, which I STILL HAD IN MY EMAIL, so I was able to verify my work, and got paidwith no issues, no thanks to ISecretShop. So here is my warning to you about them. The parent company for the "software that is NOT a company" is Prime Intelligence. The morons running it WILL DELETE you from their system if you ever complain to them about ANYTHING, and you'd better be careful and have ALL your ducks in a row if you do any work for any company using ISecretShop. KEEP YOUR MYSTERY SHOP RECORDS in your email! There are other mystery shop firms in the country you can work forand avoid this drama. Its WORTH IT to shop around!

The worst mystery shopping company ever. They are scammers, took all my points away for a shop the admin canceled! Not me, however I contacted the administrator, and the tech support and got no help! Plus, on top of that they don't pay well! Nothing in the training videos suggested your points can be taken away for nothing! Clowns! 🤡 Pathetic and raggadey business!

I was working an assignment which isecretshop calls a mission through Mystery Shoppers Services as a scanner for Costco. There was a problem with the mission scanner that Mystery Shopper Services uses so I ended up using the scanner on isecretshop app. The scanner was giving me problem as soon as I walked into Costco I contacted support and they weren't able to do much to assist me and the person that was helping scan so I typed in the upc code and allowed my help to scan using my phone until we were able to get the other persons phone to scan the items. We finished and I personally submitted scans from each phone. Isecretshop stated the amount of scans received were 1145 which is incorrect more than 1145 was scanned on 1 one phone the other phone scanned 1087. The total on both phones was 2224. When I contacted isecretshop I was told that there was no way for me to pull up the scan history to prove that I completed the above amount the company I was contracted through offered for me to complete the assignment that I already completed the next day but I couldn't go back to the store because my child was sick. So to defuse the situation Mystery Shoppers Services was kind enough to offer to pay me for the scans they received but that means I'm still out of almost $90.00 and when I spoke to isecretshop the manager was extremely rude. Of course I would like to get paid for my work but even if I don't I want it to go on record this company is unprofessional and the scanner they have needs to be updated to provide security for the people using it.

I’ve done multiple shops for this app. I have gotten 2 request denied. This time randi did not want to approve a case where it ask to write a description about the manager. No where in the description said to provide age and height. when I did see the message and send the information the case was denied and she didn’t not help the cause. After I even provides receipts and all the pictures as a requirement. This really sucks after spending over $70 and driving over 30 minutes for this shop.