Mitchell C.
Neat system, but with significant flaws
Neat system, but with significant flaws. Installed a 10-zone system surrounding my home (on 1/2 acre lot) on March 15, 2026. Straightforward install. Everything connected and worked fine...for a while. March 30th: I go to fine tune the "shape" on several zones. One of the zones, any adjustment to the "shape" was nowhere near accurate. Tried calibrating it and nothing changed. Support copied the calibration from one zone to this one and it seemed to correct the problem. But why? May 22nd: I see a "There seems to be something wrong" message in the app. I look further. The zone that we worked on in March now reports a pressure sensor malfunction. I make contact with support and they sent a replacement head. I install that head and all back in operation. May 31st: Similar issue cropped up. This time it's a different zone. Support sent a replacement and I installed it. Back in operation. June 16th: I noticed that the spray pattern was spraying into the street in front and one zone in the back yard was spraying too far as well. I go to calibrate and rework the shapes on these two zones. Calibration didn't work, even though the system indicated success. Spray lengths on both zones was way off - not one or two feet off either. App showing 3 ft spray from head and it was easily well beyond 15 ft. Support ended up sending me two more replacement heads. Installed both and managed to get it all up and running once again. So 4 of 10 heads failed within the first 93 days after installation. 40% failure rate. You'd think that they would want the failed heads back so they could determine the root cause of the failures, but no...they haven't asked so I presume they're content with a 40% failure rate. Looking in the rear view mirror: I should have just bit the bullet and installed a traditional Rainbird system. I guess this is the price we pay for being on the bleeding edge of technology.


