Iron Mountain LabzReviews of ironmountainlabz.com

Purchased a product. Tested negative for the item I purchased. I reached out professionally to request a refund or the option to send the order I paid $200. I received an email back requesting the order photos and photos of the vials. I immediately replied with the items they were requesting. I then received a reply asking for the shipping order again, to which I replied to again with the shipping order info. GHOSTED….. They are just thieves selling fake products…find an overseas company before you attempt these guys. You’ll have way better luck. Oh, and they stopped spamming me the minute I threw a flag. All communication has ceased. Caveat emptor.

Absolutely terrible! I ordered multiple items one item came completely crystallized, I heated it up trying to get the product to go normal form. It did not and continued to crystallize. I reached out the company with no responses, I went to leave a negative review where they controlled and stopped the review from being posted and asked how they can fix the issue, I’ve sent photos and 20 emails and was told it’s being escalated to top priority to resolve 2 months of back and fourth and they are asking for more photos! And proof of purchase which I have supplied 3 times! JOKE of a company! You should never order from them.

Terrible. Placed a $119 order 3 weeks, still have not received it or the tracking number, which I asked for 3 times.

I’ll be posting screenshots of this entire email chain and lack of support in every review site I can find.  This is so messed up that you’ve pretty much stolen my money.  On Jan 4, 2026, at 16:39, Help IML wrote:  Hi Daniel, Thank you for reaching out, and we sincerely apologize for the delay and the frustration this has caused. To assist you further, we would like to review your order and report this issue to our shipping and finance teams. As soon as we have an update regarding your refund or the status of your order, we will notify you right away. We appreciate your patience and understanding while we work to resolve this matter. If there is anything else we can assist with, please do not hesitate to contact us and we will get back to you as soon as possible. Cheers, Lussi On Sun, Jan 4, 2026 at 5:58 PM reviewer wrote: No need to worry? It’s been over a month since I placed the order and I spent quite a bit of money.  I would like a refund, can you please provide my money back as you have not shipped in a reasonable time.  On Dec 31, 2025, at 10:37, reviewer wrote: I never received a response on what the status or options are for this order  Sent from my iPhone On Dec 30, 2025, at 11:49, Help IML wrote:  Hi Daniel, Thank you for your message, and I sincerely apologize for the continued delay and frustration this situation has caused. I completely understand your concern, especially now that it has reached the 30-day mark and the tracking has not updated as expected. Please be assured that your case remains escalated with our senior shipping team and is being treated as a high priority. We are actively following up with them to obtain a definitive update and confirmation on the next steps, including your refund request. We will provide you with a clear update by the end of the day today. We kindly ask for a little more time while we await their final response so we can proceed correctly and without further delays. Thank you for your patience and understanding. We truly regret the inconvenience this has caused and are committed to resolving it as quickly as possible. Kind regards, Sam On Tue, Dec 30, 2025 at 6:12 PM reviewer wrote: Have you received an updated?  It’s been 30 days now, the item shows it is not tracking with the shipping label you gave me.  At this point I just want my money returned to me.  This is a terrible way to treat customers Dan On Dec 28, 2025, at 18:04, reviewed wrote: Ok, thank you.  I’ll wait for an update.  On Dec 28, 2025, at 17:24, Help IML wrote:  Hi Daniel, Thank you for your follow-up. I sincerely apologize again for the continued delay and the lack of a definitive resolution regarding your order (IML32312). I understand you are looking for clarity on a refund or other options, especially as we approach the 30-day mark. Please know that your case is still escalated with our senior shipping department. We are actively pressing them for the concrete resolution and next steps, including the available options like a refund or reshipment. Unfortunately, we are still waiting for their final report to determine the exact course of action. We have marked this as a high priority and will provide you with an update immediately—as soon as we hear back from them. I appreciate your continued patience as we work to resolve this. Regards, Jennifer

SCAM ALERT!! THIS IS NOT A REAL COMPANY. STOLE $275 OF CRYPTO FROM ME. SENT A FEW EMAILS AT FIRST TO STRING ME ALONG, THEN STOPPED ANSWERING. PURE RAWZ RECOMMEND THEM FOR A PRODUCT THEY DID NOT CARRY. DO NOT TRUST THEM EITHER. THIEVES!! SCAMMERS!!

Placed an order on Nov 6 2025, payment received and processed. Nov 7 2025 a label was created...and since that time, nothing. No product, no refund and no answers as to what or why. Just repeated emails with the nearly identical canned response and previous. Here I am on Nov 30, and still nothing.

I paid extra for overnight shipping. What a nightmare! It took almost 3 weeks. Super disappointed.

They sent HCG already reconstituted which is a huge red flag and the label had been taken off and replaced with another label. Thanks but no thanks. I wish I had read the reviews before purchasing anything from Iron Mountain Labz. I will be sharing this info with Reddit and any other review portal I can find. A little update on this. There is a really good way to test if HCG is real. You just have to get a cheap pregnancy test and squirt a little of it on the test. If it's real the test will show a positive for being pregnant. Well I did this with the "HCG" I bought from these clowns was fake. Also for people that are seeing their reviews get removed, be sure to check all emails as the reviews will get removed if you do not respond to the questions Iron Mountain Labs sends. I'm sure they know this and that is why they send you an email asking for a bunch of personal information, they think people will just be intimidated into not responding. I'm pretty sure you can send any information you want just as long as you reply.