Brandon
1-Star Review
1-Star Review: Extremely Disappointing and Unprofessional I strongly advise others to avoid Iron Mountain Labs. I placed an order for HCG, and when it arrived, it had already been reconstituted—something that should never happen, especially during the summer months. Reconstituted HCG must be refrigerated to remain effective, and their own website clearly states that customers are expected to reconstitute the product themselves upon receipt. I reached out to their customer service right away and promptly submitted the requested photos and packing slip. It’s now been nearly two weeks, and I’ve received no response, despite multiple follow-up emails. Today, I attempted to call the phone number listed on their website, only to find that it has been disconnected. This experience was unacceptable and unprofessional. Save your time, money, and peace of mind—go with a more reputable supplier like Swiss Chems. My response to Iron Mountains response: I was emailed one time and never received a email back. Also the phone is disconnected which is a huge red flag. I would have never ordered if I knew the phone number was fake. They told me in the email that “management made an update” and HCG is shipped reconstituted. HCG must be refrigerated after reconstitution. In fact, bacteria can grow in the vile if it’s not refrigerated causing a potential health hazard. I have had countless people comment on Reddit and they are saying their reviews on trust pilot are being removed. Another user is reporting this to law enforcement as he had the HCG tested and it contained bacteria. Did I mention that a label was removed from my HCG and a new label put on it? You can see residue where they removed a label and slapped an HCG label on. Scary stuff.
Response from Iron Mountain LabzAug 5, 2025
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order from Iron Mountain Labs. This is certainly not the standard of service we aim to provide. Our records indicate that a response was sent to your email regarding this matter. Please kindly check your inbox, including your spam or junk folder, for our communication.




