Ironbeam FuturesReviews of ironbeam.com

Response from Ironbeam FuturesFeb 27, 2023

Hi KJ, I'm sorry to hear that you haven't been happy with your experience so far. Unfortunately some of your complaints are standard practice. We of course ask for your account number to verify ownership of the account you are calling in about, and if you are assigned to a particular broker here then you would be transferred to him or his team to assist you. We have been headquartered in the Chicago Board of Trade building since 2010, not a bedroom. You can come tour our offices if you would like to meet our team. If you are emailing your broker over the weekend please give them time to respond. We are not open when the markets are closed, and at the time that you are writing this review, your broker has been in the office for one hour responding to inquiries from the weekend. Have a great day, The Ironbeam Team

Response from Ironbeam FuturesApr 9, 2021

Frank, Thank you for the review. In this case, you had provided us with an incorrect address on your account application, so when you submitted a check withdrawal via mail the check went to the said wrong address. A copy of the account application was sent to you both when you originally completed it and when we reviewed the withdrawal for error. The bank that holds our customer funds charges a fee for stopping payment on a check and it is outlined in the Ironbeam Fee Schedule. If the bank didn't charge for stopping payment we would not have a charge for it. We're sorry that you're leaving with a sour taste in your mouth. We value the customer experience above all else and strive to do our best. Have a great day, The Ironbeam Team

Response from Ironbeam FuturesOct 19, 2020

Sue, Thank you for taking the time to leave us a review. We strive to give our customers the best experience possible and it looks like we came up short here. If you are having trouble contacting someone, our 24 hour support line is 312-765-7250. It is staffed 24/6 and rarely has a hold time. Have a great week, The Ironbeam Team

Response from Ironbeam FuturesJan 17, 2020

Larry, Thanks for letting us know about your experience with us so far. We strive to give our customers the best support and it sounds like we came up short with you. The free platform you picked is an older platform that lacks the features you'll find on today's modern trading platforms. From what we understand, this is a platform that you've elected to use with us for many years. We have other free platforms that are much newer and have more features. We offer 30+ trading platforms, so if you're unhappy with the one you chose we have many other options. In regards to the charges to your account, the platform you originally enrolled in isn't a free platform, and we reversed those charges to you at our expense. Nevertheless, we hope to improve your trading experience. Please reach out to us at [email protected] or 312.765.7250 to let us know how we can better meet your needs.