IrisheupassportReviews of irisheupassport.com

If I could give them a negative 0 I would. Absolutely useless. Documents were lost, I called several times, and each time was given a different response. They information of the post office paper document needs to be updated. I was trying to be proactive to see if addition documentation was needed but they wait until the 8-10 weeks are up and then will send you the bad news. The customer service team are some of the most unprofessional useless individuals I have dealt with. |All they will tell you is the estimated date you may receive your passport which I can see myself on the website. They cannot answer any other questions. They will not connect you with a supervisor. It makes me wonder what kind of training is provided to this civil department. Utterly frustrating!!

Shambolic applied for passport in Jan so I could go and meet my future father in law time for passport to arrive was told police officer did not sign on stamped so then I went back did it again and got it signed and stamped then it arrived back a few weeks ago saying fill it in again cos I didn't sign it which I did it it would be stupid to not sign it even the police offer said they must have lost it but now it's too late to meet my future father in law as he passed away while I was waiting to get the passport so thank you Irish passport office for your utter shambolic management no wonder Micheal Martin was rightly giving out unacceptable should be closed now and replace by people who know what they are doing

Called Customer Service today to try and establish the status of an application. I was told it could take up to 16 months to process. I asked if they had received my information in the post and if my grandfathers birth certificate was with them. I was told they couldn't check that. I went on to ask further questions regarding the application and the girl hung up on me. Awful customer service. Awful attitude of young girl on phone. Disgusting that anyone gets paid to treat people like this

Applied for Irish passport 9 months ago and I have to say what a shower of incompetent fools they seem to be....

PASSPORT OFFICE STAFF NEED TO BE CHANGED ASAP Such people should be well trained, helpful, friendly and fast. There is no option direct contact with a real person, only by phone or email. Asking clients about the same things, ignoring fact that documents were sent already or/and simply careless. People send sensitive documents which should be send back quickly (not waiting somewhere on their office). In fact, documents are sent on the beginning of any application so what's a point to send them again ? Online application no better. Mails sent by mistake, many other false, answers from different people, etc. How long we can wait for a new passport ? Technology should help if people know how to use it correctly. Fix online communication, correct applications, photo details. Garda men are laughing how many times they need to sign the same docs. Move on guys, you are national service ! Shame to be slow like this. 24 hrs work shift needed for such service and more people !!!

Application over target time. When I called the rude staff didn't care and just said you have to wait with information of where your application is up to.

Extremely disrespectful and incompetent Cork office.Applied in February and still waiting for a passport...

Not fit for purpose. Needs a whole restructure and staff that don’t put the phone down on you!