IrisheupassportReviews of irisheupassport.com

Absolutely useless, said on website, I could do an online renewal nearly 2 weeks ago, told me all I would need was a picture, because I have a biometric passport already, they do not require anything else, 4 days ago sent me email requesting full birth certificate. I'm no longer at home and this is a major problem now. Sent 2 email asking why they require it, both have been ignored over the last 4 days. They seem to be a law and upon themselves. They don't follow their rules, and if you ask why, you're told we don't need to answer your questions. It's little ridiculous seeing as they give out 1 million last year in a population of 5 million. I've had 3 Irish passports and can't get a renew.

So I did my renewal pastport on line they rejected 20 photos, just received my passport this morning and I'm bald in the photo wtf

I applied for a passport to this office in 2024. They lied about the forms they received in the post, together with fact that they don't accept certified copies of marriages and deaths even though these forms come from the authorities. My dentist did not answer the witness call and so they refused application. I tried engaging rationally about the forms and fact that most people in big cities don't use landlines. The complaint was not upheld and so I have gone to the ombudsman. Don't expect sanity to prevail when dealing with this office and people.

I applied for my Irish Passport on the 22nd August 2024 (20063790074). The first email I received was requesting a Landline for my witness. Very few people have a landline these days but I was able to comply and posted the relevant number (cost £8.15 for a registered letter) Another email to say my witness was uncontactable which was nonsense as he had no missed calls on his phones. I supplied a new witness and posted the 2 relevant forms signed by my witness a local chemist (£8.15). Another month goes by and now they claim I didn't post the witness form and my witness is uncontactable. I checked with the chemist and once again nobody rang her. I contacted their chat hub a further 4 times to see if they had found the missing witness form and eventually they inform me I need to re-submit my application including new photos and extra documents. National I.D card or Driving Licence with a photo. The UK don't have either !. As far as witnesses go. The PSNI can only be contacted via a hub and the same with Banks. My witnesses were an accountant and a chemist. They obviously never tried ringing either witness otherwise they would have had missed calls on their phones. I was offered a cancellation which I accepted but they are now taking a further 30 days to refund me the 75 Euro application fees and no refund for the £24.45 it has cost me in postage. I offered to go to Dublin for a face to face meeting to resolve any problems but they don't do that either. I asked to speak to a manager but was refused that as well.Just a complete bunch of lies that took 3 months

I have naturalized through my Irish husband who I have been married to for over 20 years! Why is there NO central data base for naturalization and passport office? Surely you must know that one cannot apply for a passport unless you are an Irish Citizen and in order to be an Irish citizen you would have needed to submit ALL the documents for this. I am fuming at the fact that my passport was due on 12 Nov now moved to 29th due to my PPS card and marriage cert not being included. For goodness sakes!! How do you think I was naturalized? So much unnecessary stress, my anxiety is through the roof as I had a trip planned and now I cannot book anything!!

My wife sent in her passport renewal over two weeks ago and since we are now married she had to send in our wedding certificate as evidence so that she could change her surname for the new passport. Initially online it said that all documents had been received and accepted but now (two weeks) she has still not received her passport and she got an email from the passport office saying that they will not accept a black & white photo copy of our wedding certificate and we will need to send in the original document. This is a complete and blatant lie by the passport office! We have never photocopied our certificate we sent them in the only document we ever received which was absolutely in colour (not black & white as they claimed) we tried explaining this on the phone to them but they were completely uninterested in listening to what we had to say and simply advised that we apply and pay for a new certificate and post it into them again. Bunch of incompetent fools working here in my opinion

Absolutely terrible service. I applied for first time Irish passport months ago. Travelled to Guarda station and had my documents validated, including copy of my UK passport. Had a target date for the end of September and when the date was approaching they informed me that I needed to send a marriage certificate. (I should have included it in hindsight but had to send for a new one). Posted it via Royal Mail where it sat in Belfast for a full week before they delivered it. Then to be told that the resubmitted application basically goes back to the start of the queue. Ridiculous it just needs to be verified as my other original documents have been returned. I've actually been and returned from the holiday I wanted the Irish passport for. UK passport must more efficient service. As for the Royal Mail they need to take a leaf out of An Posts book they have a far better more efficient service. As of today apparently I still have another week to wait.

Absolutely abysmal service. If I could give zero stars I would. Been waiting months on my son’s first passport. Family holiday ruined. Nightmare. The staff are highly skilled at giving you zero information. It’s actually impressive how little they can help. May as well be ringing my local Tesco for an update. Ps if applying for your babies first passport I suggest starting the application preconception. Hopefully then it’ll be there in time for the child’s first holiday.