IrisheupassportReviews of irisheupassport.com

Second time applying as first one "ran out of time". 4 months in this time. Confirmed identity with witness weeks ago, they then asked for another photo (after 7 weeks). Just received all my documents back, issue date 23/6 and we are now 6/7!! Still says Processing on tracker. Web chat is useless, only tell you what you can read on the tracker. Absolute joke!!!

Took nearly 6 months to get my passport. Can't contact them by phone or web chat. They lost my original marriage certificate. No one seems to care and am getting fobbed off all the time. Ireland should be thoroughly ashamed of their disgusting service to it's citizens

Applied on the 16th of February 2026. Currently im on working day 75.. still waiting for my passport.. I was born in northern Ireland.. so I had all the relevant documents needed. The online chat is useless never any agents available and when I phone I'm between 24th to 27th in the queue. Online tracker is useless doesn't give any info. I've emailed but not had any reply. Passport was meant to be dispatched on Friday 29th of may. But now tracker bar has been reduced. Very poor service. Ive given up now

The 20 day turn around for issuing is a joke! Over twice that time and still no passport. Of course they cover themselves by stating the 20 days is only an estimate. Yes they may have a backlog but working 9-4.30 daily and no weekends is NOT gonna clear it. Micheal Martin says he’s aiming to reduce these times but in the meantime people are being stressed out trying to obtain their passports! As one of the last reviews said SORT IT OUT - how inept are you???

Sent in my first application with documents, by the time they eventually got around to it I’d to send further information,3 week’s from posting I received a email saying I needed to send other documents, so I sent them In hope everything was in place to proceed with the application, then I received a email telling me me I had to send a letter from the uk government,,, holy god, so I phoned to ensure the evidence I would supply was enough and I was told “yes that’s fine” so after 4 recorded deliveries at a cost of £40 I then received a email 3 weeks later to tell me my photographic evidence has expired and they can’t use it and to forward a colour photocopy of my driving license signed by my witness and send a new photo via their link, I originally sent my British passport with 3 months before it expired,,, at this point I’m thinking I’m not going to get my passport in time before I travel so I asked for my passport to be returned so I could apply for a renewal, I then got a email telling me to send evidence that I have flights booked with my name in in the conformation to return my passport that I sent on the 22nd of February and because of their incompetence it went out of date,,, I’ve no words only that it’s going to cot me£240 to get a emergency British passport to allow me to go on my annual holiday,,, absolutely shocking service, and we’d chat is useless, if I knit would be like this I’d have avoided and my husband is in the same position as myself, we’re out a shed load of money and no passport, shame on you.

If I could give zero stars i would. Absolute abysmal service. Delivered on 8th January and still not returned. Tracker said it would be here on 12th March and still nothing. Had all my documents back 2 weeks ago and still no passport. Needs a serious overhaul and something done about it. SORT IT OUT

Horrible experience. Terrible costumer service. More than 2 months waiting for the passport.

I am Irish but have lived in Scotland for 24 years and have applied for an Irish passport - they called my witness several times whilst she was in school class working as a teacher, I called the same number back to advise them that she cannot answer during school hours - the woman sharply asked my how I had gotten her direct number.. then she finally got my witness and all the info needed but still decided to decline in saying I needed to send my marriage certificate, birth certificate and letters with address - they already have my uk passport details with my married name on .. they then closed my application 17 days early because they say it takes 20 days to process once they receive something ?! I had to order the marriage certificate because after a move I couldn’t find it and this is why I had not sent it yet. Several phone calls of different info and getting nowhere! It’s honestly a disgusting way to treat people.