Iris & NoraReviews of irisandnora-austin.com

I ordered the large laundry baskets. They are not like the picture on the website, they are blurry printed quilted material. Picture on website looks like embrodered quilted and much more stable material. Don't buy from this company. They misrepresent themselves as from Austin and their pictures are not what you get. So sad that companies in China do this. I regret this purchase and got ripped off! I saw an ad on Facebook that is probably fake too! So sad!! These are your options from this company: Option 1: Exchange for $9.95 shipping fee You can exchange the item for another product of the same price range that better suits your needs. You are welcome to choose any item up to 20% of your original item value. A small shipping fee of $9.95 per product will apply. There is no need to send your original item back to us. Simply let us know which item, size and colour you would like and we will take care of the rest. As part of our eco-friendly process, we recommend keeping the original item. This will avoid unnecessary returns and shipping costs while reducing our environmental impact. Option 2: 30% refund and keep the item We would like to offer you a partial refund of 30% of your total order value, paid directly back to your original payment method within 3 to 5 business days. The best part? You get to keep the original item with no return shipping required, no customs risks and no waiting for weeks for your return to arrive at our warehouse. This is the quickest and most straightforward way to put money back in your pocket while avoiding all the hassle of an international return. Option 3: Full refund upon return to our warehouse in China (we do not have another return address) Of course, we accept returns for a full refund. However, please note that this option involves shipping the item to our warehouse in China. This can be time-consuming and costly. International return shipping may take several weeks and carries additional risks, as you will be responsible for ensuring safe delivery. We recommend this option only if the two previous alternatives are not suitable for you. Who wants to pay to ship something back to China? Who would pay more money to get something else? They know we will pick to get 30% back and keep the items. They still got money from me. I will donate my items to goodwill.

Horribly deceptive. This company does a good job of appearing to be a legitimate and quality producer of goods inspired by Austin, TX. Nothing is handmade or American made. All products come from China but you won’t see that on their website. The products pictured are enhanced to look handmade but are mass produced. I ordered a quilted bag that appeared textured and unique on the website but is actually a photo of a quilted pattern that is simply printed onto a cheap plastic bag. I am so sick of lying and deceptive companies getting away with this and would like their websites shut down. Iris and Nora are perpetrating FRAUD.

Fraudulent marketing. They say they are a local company in Texas. All items shop from China. It takes a month to get your order. If you wish to return, you pay the shipping back to china And wait six weeks for your money, if ever, or they will give you 30% of the cost of the item, back on your credit card and you throw the crappy item in the trash. BEWARE!! Do not buy from these fraudsters!

Horrible experience. The jacket I ordered was poorly made, did not fit properly and had a large logo on the back. They had 3 options for return. Making it difficult for full return of purchase price. I ended up with 30% of what I had paid. They are a fraudulent company. Do not waste your money. Products are made in China.

I waited almost 4 weeks for these overalls I am Very disappointed and upset they are Nothing like what was advertised on FB ! What A Scam !🤬They are made in CHINA and it shows

The items I ordered overalls are very poor quality and not as advertised. I ordered 1 size smaller (small) that the website recommended (medium)and they are still too large. I ask for a return and refund and the response was to pay more shipping and order something else and kerp the merchandise (what Am I going to do with this). No not going to spend anymore money on their website. The website claims its a online boutique from Austiin TX. But than it shipped international. Now they claim it will be too expensive to ship back to China, where they did not disclose it was coming from there. This a a fraudulent and deceptive business do not buy from there!!!

My order took upwards of a month to arrive. One reason for the delay was for a quality control check. I can’t imagine that what I received was after a quality check! I ordered a grey jumpsuit. It is brown. The material feels almost like plastic and the fit is awful. Customer service has responded promptly to my three emails. However, the BEST option when I said I wanted to return it and get a refund was to pay another $9.95 for S & H for my new item which I would get a “credit” for (at 30% of what I already spent). Nope. Not spending another dime. The fact that I would have to spend upwards of nearly $30 to return it to China and this could take weeks and even more issues…hard lesson learned. More shopping locally for me vs. shopping for “deals” online.

The product I received was extremely low quality not at all what I was expecting. their return process for a full refund makes me ship it to China so they are obviously not located in Austin, Texas, as they say on the website. I did not want to do an exchange for an additional $9.95 of shipping to get another cheap product which was one option. The second option was to receive a 30% refund which I chose and donate the item to charity. getting a full refund seemed impossible because it would have to be shipped by me to China. I’m a very unsatisfied customer. Do not buy from this website.