iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Maud
Aug 1, 2024
Great experience
Great experience
Response from iRESTOREAug 1, 2024
Thank you for the positive feedback. Hope to hear more in the coming weeks.
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Lee
Aug 1, 2024
Very Good Customer Service
I purchased the iRestore Essential in July 2024. Very good customer support. Prompt delivery. Will update review after 6-12 months of using the product to determine if it helped shedding and promoted hair growth.
Response from iRESTOREAug 1, 2024
We appreciate the positive feedback and wish you all the best on your hair growth journey.
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Jessica
Aug 1, 2024
Customer service not helpful
I got the helmet but my $90 battery pack was not included. I called, sent in photos and never heard anything back. Would expect better after such a large investment.
Response from iRESTOREAug 1, 2024
I'm really sorry to hear about the missing battery pack and the lack of follow-up. That's definitely not the experience we want you to have, especially after your big purchase of the Elite device. We're working on this right now to make it right. Our team is reviewing your case, and we'll make sure the battery pack is sent to you as soon as possible. Thank you for your patience and understanding.
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Cindy M.
Jul 13, 2024
After using it for 4 months it stopped…
After using it for 4 months it stopped working. I phoned and left a message as suggested. I phoned again and spoke to a kind young man who promised to foward the issue to their tech department and get back to me. A couple weeks later, no answer. I phoned again and they said they would send a confirmation of replacement and it never came and the product was never replaced. STAY AWAY FROM i RESTORE. After spending close to $800 I want to sue them for false advertising and product replacement or cash back!
Response from iRESTOREJul 15, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We're committed to resolving this issue and making things right for you. Please know that we are currently investigating the matter and will prioritize a resolution. Our goal is to ensure your satisfaction and regain your trust. We will be in touch shortly to confirm the next steps. Thank you for your patience and understanding.
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ron L.
Jul 13, 2024
Give a shot !!!!!!!
I just received my iRestore package and I'm excited to start my hair restoration journey! The delivery was prompt and right on time. I appreciate the efficient service and the discreet packaging. I'll definitely keep you guys updated on my progress and results. Thanks for the great start, iRestore! Looking forward to sharing my success story with you soon! So far, so good! 5 stars for the initial experience
Response from iRESTOREJul 15, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you received your iRESTORE package on time and that you're excited to start your hair restoration journey. We're looking forward to hearing about your progress and results. Your success story means a lot to us! Thanks again for the 5-star review and for choosing iRESTORE.
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Ben W.
Jul 8, 2024
STOP TEXTING AND EMAILING ME.
STOP TEXTING AND EMAILING ME. Im sick of it. I've asked your support for weeks!!! still so many texts daily and emails its disgusting. I do NOT want your service any more it's too intrusive!!
Response from iRESTOREJul 8, 2024
We sincerely apologize for the inconvenience and frustration you have experienced due to the excessive texts and emails. We understand how upsetting this must be, especially after you have repeatedly reached out to our support team for weeks without seeing any resolution. Please know that we are taking this matter very seriously. We are currently investigating the issue and have made it a top priority to resolve it as quickly as possible. Your feedback is invaluable, and we are committed to making things right for you.
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Hai-Tang C.
Jun 26, 2024
Good hair days are ahead
Good service, seller keeps good contact with the customer, the customer receives good advice on how to use the product. At iRESTORE there is a Facebook group, where you can get advice and share knowledge, experiences and ask questionsservice
Response from iRESTOREJun 26, 2024
Thank you for your positive feedback! We're thrilled you had a great experience with our service and found our advice helpful. Our goal is to ensure our customers are well-informed and supported, and it's good to know that our Facebook group is a valuable resource for you. We appreciate your kind words and wish you all the best on your hair growth journey.
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Ondrej
Jun 21, 2024
Everything perfect
Everything was clear and understandable also super fast.
Response from iRESTOREJun 22, 2024
We appreciate the feedback and wishing you all the best!
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