iRESTOREReviews of irestorelaser.com

Response from iRESTOREAug 12, 2024

Hi Sue, Thanks for the positive feedback, and I wish you all the best!

Response from iRESTOREAug 12, 2024

Hi Mari, Wishing you positive results on your hair growth journey.

Response from iRESTOREAug 12, 2024

Hi Jess, I’m really sorry to hear about your experience and the stress it caused you. We understand how frustrating this situation must have been, especially given your circumstances. Unfortunately, as part of our return policy, “Freedom Laser Therapy reserves the right to deduct return shipping fees and/or any customs and duty charges – as well as the return to sender cost from any refund due upon refusal of delivery.” the shipping and handling fee cannot be waived. We truly regret any inconvenience this has caused and appreciate your understanding.

Response from iRESTOREAug 10, 2024

Hi Yolande, I regret to hear that you didn't receive the package. The main reason was that the package was returned to us because it had been held at the DHL warehouse since July 28, 2024, due to unpaid customs taxes and fees. Our customer service team has already reached out to you so we can further assist you and give you options to receive the package. Let us know if you have further questions or concerns. Thanks!

Response from iRESTOREAug 12, 2024

Hi Marty, Thanks for the feedback and wishing you all the best!

Response from iRESTOREAug 12, 2024

Hi Sharyl, Thank you for the positive feedback! We're glad to hear that the package was delivered smoothly.

Response from iRESTOREAug 10, 2024

Hi Karen, Thank you for reaching out with your concern. I’d like to clarify the situation regarding your recent tax charges. Upon reviewing your email via the customer support channel, I can confirm that you were charged a combined sales tax rate of 8.25%. Here's the breakdown: CA State Tax (6%): $113.28 CA County Tax (0.25%): $4.72 Marin County District Tax SP (2.25%): $18.88 Orange County Local Tax SL (1%): $18.88 If you add up these percentages, you'll see that the total tax rate is still 8.25%, which is correct. The confusion seems to stem from a labeling error on the invoice. The invoice incorrectly listed “Orange County Local Tax SL (1%)” instead of “Marin County District Tax SP (1%).” While the description was incorrect, the actual tax rate applied was accurate. This means you were not charged twice; the total tax amount remains the same, and no additional charges were applied. Rest assured that this error in the description has been reported to our back-office team for correction. The tax percentage is correct, and the total amount charged is accurate. If you have any further questions or concerns, feel free to reach out. We’re here to help!

Response from iRESTOREAug 12, 2024

Hi Angela, We appreciate your positive feedback! We're glad you’re satisfied with the website's ease of use and the assistance you received from our representative.