repeat S.
Good products and great customer service
Good products and great customer service
Response from iRESTOREAug 29, 2024
Thanks for the positive feedback. We're here to help every step of the way!

iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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1,313 approved reviews, newest moderated first
repeat S.
Good products and great customer service
Response from iRESTOREAug 29, 2024
Thanks for the positive feedback. We're here to help every step of the way!
Diane
I have purchased a total of 3 iRestore helmuts. The first one worked great and I had to leave it with my ex. Once on my own, I bought another one. Both worked fine. When the upgraded version was introduced, I pulled together money I didn't have, to buy it. At ths point, I am post breast cancer and am taking anti-hormone drugs that are exacerbating my hair loss. This unit was problematic from day one. Too big, it fell off my head. They created a larger sets of cushions to pick up the slack (obviously, I wasn't the only one who had this problem) and were already out of stock of the larger cushions when I approached them about this. It seemed like the unit wasn't working properly, but they refused to replace it saying that if it fell off my head that was on me. THEN they contradicted themselves!!!! It started working ok... then it didn't. It would start, then quit within a few minutes and display "ER" - an error message. The woman who responded to my question about troubleshooting this said NOTHING about the error message. (What might be causing it; what to do about it - NOTHING!) She insisted that I didn't know what I was doing - it must be how I was using it - this DESPITE the fact that I told her this my was THIRD purchase! She also said these units go thru all this testing and can withstand a drop on the floor (hmm... NOT what they told me previously! ) - by now I am dumbfounded. She then insisted I send her a VIDEO of my using it. I wasted a lot of time trying to create a video that include all of her "requirements" without being too long to email. I finally arrived at the shortest video possibe, just to have her reply saying that she needs "permission" to access it. I am all but certain this is a stall tactic, as the one year warranty will expire soon. What a bunch of nonsense. ANSWER my questions, please. DON'T ignore what I say. These things are NOT cheap. The one I recently bought was $1299, now reduced to $899. - I can return a dress for $100 easier than this garbage. I still think the technology works, but the company is deplorable, the most recent design sucks, and this is a horrible way to treat a customer who bought THREE of these! FOLLOW-UP: IRESTORE'S REPLY BELOW IS ALSO GARBAGE - LIP SERVICE. THEY DID NOT CONTACT ME REGARDING THIS ISSUE. I HAD TO HUNT THEM DOWN ONE MORE TIME TO TRY TO GET SERVICE.
Response from iRESTOREAug 29, 2024
Hi Diane, Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. We understand your frustration, especially given the circumstances, and we’re committed to making things right. We will immediately investigate and review the issues you’ve described. To assist us in resolving this matter quickly, we’ve requested your information so we can address your concerns directly and ensure that the situation is rectified. We value your trust, especially as a loyal customer who has purchased multiple units, and we want to ensure that you’re fully satisfied with our product and service. Thank you for your patience, and we look forward to resolving this for you.
Dianne
I feel more encouraged by your response that it could take 6-12 months for my hair to restore. I will continue to use it and pray the Lord grants me healthy hair once again! Thank you for encouraging words.
Response from iRESTOREAug 29, 2024
Hi Dianne, Thanks for the response. I'm glad you didn't lose hope in continuing to use the device. I wish you all the best, and we're always here to support you every step of the way.
Carole
The iRESTORE has been an important part of my hair regrowth journey. It is fast, easy to use and it, along with other complementary methods, has shown remarkable regrowth. My hair continues to show new growth and is definitely fuller.
Response from iRESTOREAug 29, 2024
Hi Carole, We're delighted to know that you chose our products as an integral part of your hairgrowth journey! Knowing that your hair is fuller and continuing to grow is exactly the success we strive for. Keep it up, and we’re here to support you every step of the way!
customer
Hair growth helmet never looked so good
Response from iRESTOREAug 29, 2024
Hi Rebecca, Thanks for the positive feedback on our device. It means so much to us. Wishing you all the best!
Paul
Hi, I started this in early January and i still have not seen any results. It's now late August. I use your shampoo and conditioner every day. I take the DHT Blocker and the gummies every day. I use the helmet every other day. I'm 68 years old. Maybe its too late:) Now what? Thanks, Paul
Response from iRESTOREAug 29, 2024
Hi Paul, Thank you for your feedback. Please keep in mind that it usually takes 6 to 12 months to see noticeable results, as progress varies from person to person. Patience and consistency are key, so we encourage you to continue using the product regularly. We’re hopeful that you’ll start seeing positive changes in the coming months. Since you mentioned you started in January, I recommend reviewing our return policy to take advantage of the money-back guarantee if you feel the device isn’t right for you.
Nancy
Started in June no improvement my hair is falling even more And I am using all products regularly
Response from iRESTOREAug 28, 2024
Hi Nancy, Thank you for sharing your experience. I’m sorry to hear that you haven’t seen improvement yet and that your hair is falling out more. It’s important to remember that results can take time, typically 6 to 12 months, and sometimes the process can vary from person to person. Consistency is key, and we encourage you to continue using the products. However, if you have any concerns, please reach out to our customer support team, and we’ll be happy to assist you further.
Holly
I have used the device, hair care products, and supplements to not only grow hair but to preserve the hair that I have with success.
Response from iRESTOREAug 28, 2024
Hi Holly, That’s fantastic to hear! We’re thrilled that you’ve had success not only in growing new hair but also in preserving the hair you already have. Your dedication to using our products is paying off. Keep it up! If you need any further support, we’re here for you every step of the way.