iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Barbara
Jan 30, 2025
REFUND NOT GIVEN FOR CANCELLED ORDER
I purchased the item and immediately called customer service to have it canceled because this was an ..I was told that they were able to catch it before shipping and they canceled it. However, the charge of over $582. is on my card and I emailed today and asked if they could remove that charge. I’m still waiting. Terrible customer service.
Response from iRESTOREJan 31, 2025
Hi Barbara, Thank you for sharing your feedback. I truly understand your frustration, and I sincerely apologize for the inconvenience. While the charge appeared on your account quickly, refunds unfortunately take a bit longer to process due to how transactions work between banks and payment providers. Rest assured, your refund has been initiated and is currently being processed by our payment provider. Typically, this takes within 3–5 business days, depending on the policies of the financial institutions involved. We truly appreciate your patience and understanding as this process is finalized. If there’s anything else I can assist you with in the meantime, please don’t hesitate to reach out.
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Katy
Jan 30, 2025
Radolph ma beaucoup aider merci
Radolph ma beaucoup aider merci
Response from iRESTOREJan 31, 2025
Hi Katy, I am glad to hear that you received prompt assistance. Your satisfaction is always our priority. Wishing you all the best!
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Lynda
Jan 30, 2025
This is my second iRestore laser
This is my second iRestore laser. I had to buy a new one because there is a short in the control device and I was told it was not repairable. I prefer the fit and the way the helmet fit on my head from the first one I had. The helmet sat up a bit. This new helmet touches the top of my head. I notice the red laser light keeps my hair from falling out. I have not noticed new hairs coming in.
Response from iRESTOREJan 30, 2025
Hi Lynda, Thank you for your honest feedback! We're glad to hear the device is helping to maintain your hair, though we understand your concerns about the fit and repairability. Your insights are valuable, and we'll share them with our team to keep improving. If there's anything else we can assist you with, we're here to help. Wishing you all the best on your hair growth journey!
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BK
Jan 28, 2025
great tool & customer service
I‘ve been using the irestore professional for over a year now. I can‘t say it‘s a miracle device as I have not experienced new hair growth but I feel that my hairloss did not get worse and my hair feels and looks healthier. I have to admit that I’m not consistent with usage, once every two weeks as I just often forget it. After a year the device lost contact and customer service was very understanding and sent me a new device. Superb customer service! will keep at it for sure!
Response from iRESTOREJan 29, 2025
Hello BK, Thanks for sharing your journey using the iRESTORE Pro device! We're thrilled to hear your hair feels healthier and that our customer service team had your back. Consistency can make all the difference, and we’re rooting for your progress every step of the way!
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NA
Jan 28, 2025
NOT RECOMMENDED POOR QUALITY
I had the hair helmet from 2021 and it worked well. i bought the FACE MASK RED LIGHT THERAPY with high hopes. POOR QUALITY and cause skin irritation. As a facial plastic nurse I DO NOT RECOMMEND This expensive product with a poor customer service and rip off return policies. sad to see a company i like decline
Response from iRESTOREJan 28, 2025
Hi Joan, I’m truly sorry to hear about your experience with the Illumina Face Mask and the frustration it caused. We’ve also attempted to reach you via phone to address your concerns and discuss a resolution. Please know that we’re committed to improving both our products and the overall customer experience, including our return policies. We truly value your loyalty and your trust in us over the years. Thank you for taking the time to share your feedback, which helps us grow and improve.
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Steve
Jan 25, 2025
Easy to deal with and very informative!
Easy to deal with and very informative!
Response from iRESTOREJan 27, 2025
Hi Steve, Thanks for the feedback, and I wish you all the best!
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Bree G.
Jan 24, 2025
Great product
A truly wonderful find
Response from iRESTOREJan 27, 2025
Hi Bree, We appreciate the feedback and wish you all the best!
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Beverly
Jan 24, 2025
Great terms. Good people. Can't lose.
Honey was very patient with taking my order. I'm not tech savvy at all. She was also very knowledgeable about the product and was able to give me detailed information about the lights in the 2 helmets I was comparing. The terms are a no lose proposition. She explained I could return it in a year if I wasn't satisfied with the result. She actually encouraged me to use it for 1 year. I have no doubt if there's more I need to ask in the meantime, she will be more than willing to help. Additionally, I believe those she consulted on my behalf are on the same page.
Response from iRESTOREJan 24, 2025
Hi Beverly, Thank you for sharing detailed and positive feedback about your experience with Honey! We're delighted she provided exceptional support, patiently guiding you through your order and clearly explaining the product details. Knowing that her expertise and encouragement gave you confidence in purchasing the iRESTORE Elite device means so much to us. Rest assured, Honey and our team are always here to assist you with any questions or concerns. Wishing you all the best on your hair growth journey!
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