Eileen
I returned a malfunctioning device
I returned a malfunctioning device. It is being replaced but it takes 5-7 days to send it out? Then it takes several days to arrive. While waiting to even hear a response from the company, I received various e mails or texts regarding purchasing other products. My disappointment is in the inordinate amount of time that it takes to replace an item and be heard. It also feels completely off putting to have advertisements for other items when you are waiting on the item that was already purchased, returned and delivery that is held up for weeks.
Response from iRESTOREMar 27, 2025
Hi Eileen, We sincerely apologize for the inconvenience that you experienced in replacing the defective device. As part of our standard procedure, our technical team must review the defective device to ensure the issue isn’t something simpler, like a faulty power adapter. This step helps us identify the root cause and prevent similar issues in the future. However, we’re working to streamline this process to reduce delays. Also, we didn't intend to send promotional emails while customers were waiting for the replacement device, and I apologize for any disappointment that was caused. We’re committed to improving our replacement process to get devices to customers faster. If there’s anything else I can do to make things right, please let us know. Your satisfaction is important to us.