Jeanine
They have horrible customer service…
They have horrible customer service when it comes to ordering a different size. They don't respond to emails and there isn't a way to initiate a return.
Irazia is listed under Clothing & Underwear.
Irazia (irazia.com) has 127 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 58 reviews with 1 star · Clear filters
Jeanine
They have horrible customer service when it comes to ordering a different size. They don't respond to emails and there isn't a way to initiate a return.
F
I ordered from then in November and never recieved my packaged. When i requested support they initially responded but then stopped. I asked for a refund on my purchase because i didnt recieve it and they completely ignored me. It has been 4 months and yet the issue is not resolved.
Nicole
Ridiculous shipping my order was placed Jan 12 and the month is almost over with no order in sight.. this is a scam! Do not Trust this company. The tracking is not real just a way to keep you waiting.
Lara T.
They’re a scam!
EDWARD A.
Wow so many bad reviews. I wish I’ve read them before I ordered my lagging. They r not cheap. I hope they worth the price. I have been waiting for them almost for two weeks 😏
Tiffany F.
This place is a SCAM! I received defective tights in something you buy off of Shein. All my tights had white streak marks and had holes! I contact customer service multiple times, but no one has reached out! BEWARE! TOTAL SCAM!
sandra S.
Terrible customer service-THEY DO NOT RESPOND TO REFUND REQUESTS. I ordered 3 leggings and bought them in different sizes and colors as their refund/exchange policy states that you can get refund for color or size issues. I tried to exchange 2 of them for the color and size I prefer and emailed hey@irazia (Trust Pilot will not allow full email to be written here) 4 times and also sent messages through their website contact portal. No response over weeks of attempted communication. I have now made a dispute through my credit card company. BUYER BEWARE. The actual leggings are fine, but you will need to know your exact size and color or you will be throwing away money. You can buy similar pairs on Amazon where their customer service is top notch.
Cynthia Marie M.
My order took forever to arrive, the proverbial "slow boat from China". I actually like the tights, however, they have a flaw, a snag/hole in them. I want to return/exchange them, but they have not replied to my email. Horrible customer service, very little contact information. A waste of money. I would not do business with them again.