Irada ArtsReviews of iradaarts.com

The products are good but the customer service and the shipment service is very slow and unhelpful. One of my order is long overdue for shipment. I asked the seller a few days back and he still hasn't responded.

I bought an item. After the confirmation, they sent me an offer via email saying that if I made another purchase, this item would be shipped for free. Until today, nearly a month later, I have yet to receive the item. I emailed them a couple of times but they have yet to reply back. I am truly disappointed as I thought this shop is run by Muslims?

The company does not answer any phone, emails, or messages, they do not say until after the order, how long it will take for processing, or shipping, my order took a whole month to arrive , during this month I did not know if this was a scam or not. But the order arrived in a very good shape, carefully package and the artwork is good, but I will never order with them again.

We did not receive what we ordered (art piece is painted a dark gold, it is suppose to be a brushed steel in gold finish). Does not look like anything described on Instagram, did not include spacers, and worst yet is I have not been able to contact/communicate with anyone from Irada despite multiple attempts and platforms. Very disappointed at the level of customer service. The only good experience I had was when I initially placed the order. Will not be a returning customer!

Cannot meet timelines

I was displeased with the customer service. I ordered one of their largest arabic ayatul kursi wall decal. When I got the item, there were no guidelines on how to place the item on in a straight way. The process took more than a week. It was tedious. Ultimately, the decal on my wall is crooked and every single guest asks why it looks like that. I contacted them many times via email and no one reached back to me with support. I will never order from them again.

Terrible service second time around. Had ordered before and was very pleased. Second order, not so much. Was unable to apply decal to any wall in my home. Have emailed and used chat to no avail. Oddly enough, when I had an initial question about the product, I got an immediate response. Very unhappy customer and will send art work back at my expense and hope for a refund since customer service seems to be non-existent.

I am only rating it a 2 right now because after weeks ago ordering the item, I still don't have it. I have emailed, tried to use a chat (that apparently doesn't work), but it has been radio-silent. Better communication would help.