CP C.
Worst company I have ever done business…
Worst company I have ever done business with. I paid for overnight shipping, yet more than 10 days later my order still has not shipped. Customer service has repeatedly told me the order has been shipped, but the UPS tracking number they provided clearly shows that only a shipping label was created—the package has never been picked up by UPS. Paying extra for overnight shipping and then being given misleading information is completely unacceptable. I would not recommend this company to anyone. Reply/Edit To respond to your Reply, to show that you are not accurate. Here is the email from your own company: I wanted to give you an update on your order and sincerely apologize for the delay. "We investigated the issue and found out that the item we initially had in stock turned out to be defective. Since we maintain strict quality standards, we couldn't ship it to you. We immediately ordered a replacement from our supplier, but they unfortunately delayed the shipment. There was also a slight misunderstanding internally where a team member considered shipping the original item but ultimately decided against it to ensure you receive perfect quality. The good news is that we have just received the new batch. To make things right, we will ship your order via express delivery entirely at our expense. Thank you so much for your patience and understanding. I will send you the tracking number as soon as it's dispatched."
Response from iqelectro.comJul 1, 2026
We’re very sorry to hear about your experience and truly understand your frustration. As soon as we learned that the shipment may have been lost in transit, we immediately offered to send a replacement and did everything we could to resolve the situation quickly; however, you declined the replacement. We always aim to act as efficiently as possible, and we regret that this experience fell short of your expectations. We are always open to further assistance and to helping resolve any remaining concerns.