IQAirReviews of iqair.com

Severe Data Failures and Unacceptable Customer Service Since February 12, 2025, there have been repeated data failures from the manufacturer. Since then, my IQAir Outdoor device has stopped functioning properly. The particle count has been 100 to 200 times higher since that day. The measurements are no longer reliable. PM1, PM2.5, and PM10 have all increased at the same rate since that day, as has the particle count. This was not the case before. For me, it is clear that the device was rendered useless due to the server issues. Unfortunately, there is no information on the manufacturer's website, nor do they respond to support requests. Their support team completely ignores all incoming emails, whether you want to purchase something or need help with a problem. Paying €350 for such a catastrophic customer service experience and having the company force unreliable data onto my device, making it unusable, is absolutely unacceptable. Until this week, the device worked very reliably for months, but the manufacturer has now rendered it completely useless.

I bought an air quality monitor which stop working in 2 weeks. I have wrote multiple requests on their web site form, i have also sent emails - no answer nowhere. Zero customer care, not recommended

I've purchased an Air monitor system which is a hassle to set up. I got tricked by YouTube videos, but the air monitor received is not user friendly. Trying to reach someone at the company is a tiring task as I sent numerous messages to them to send me a label so I can return the device to no success. Save yourself a headache and a few hundred dollars and find a better company to do business with. My next step is to have AMEX charge back my purchase and return my money being they're impossible to communicate with or get a response from

DO NOT BUY - The air filters have the WORST ui/ux interface. The product is cheaply made. The wheels broke and the third day. The shell is so flimsy you cannot move the air filter. For the price, its an ABSOLUTE RIP OFF.

I own multiple IQ Air Health Pro/Plus units. These are $900 machines which require $300+ in filters every time they are due for replacement (say 6-18 months depending on how much you use them, don't quote me). It's very expensive to own and operate because of this. Having said that, I do feel the products do a good job which is why I own multiple units. I'm giving them 1 star out of 5 because "0 stars" isn't an option. I requested a warranty replacement on two of the trays as the rubber seal/gaskets deteriorated over the years. They offer a 10 year warranty, so I expected they'd cover them for such an expensive unit (and well, because the filters are expensive, so if they replace my trays under their promised Warranty, I'll still be able to use the unit and buy the expensive filters). Low and behold, after having given them pictures of my unit, the serial number, and Amazon receipt, they tell me the unit is "not under warranty". I bought the unit brand new from Amazon less than 10 years ago, and the trays I'm asking to be covered are inexpensive... maybe $35 each I believe they quoted me. So for $70, they've alienated a customer by refusing to honor the warranty on a $900+ air purifier that requires $300 in filters annually... What a weird thing to lose a customer over, right? For this reason I think they're a poorly run company with bad customer service reps / warranty reps. They should stand by their products, make "cheap repairs" easy to achieve, and maintain their customer base.... afterall, I have told people "IQ Air is the best" over the years... before ever needing to contact their Warranty department. Now... those word of mouth referrals disappear, and I have to say "Product is good, but expensive, and hope that you don't need a repair under warranty as mine wasn't honored". That's bad.

Un site purement commercial ! Marseille est en alerte pollution à l'ozone ce jour (arrêté préfectoral) mais sur leur site la qualité de l'air est bonne. Mais on peut vérifier en devenant contributeur et en achetant un capteur d'air pour 320e ! A mon sens une véritable arnaque.

Products just up and died. Bought two air monitors. One indoor one outdoor. And I bought some masks. Indoor monitor over heated so badly I thought it would melt. The back then fell off. Outdoor monitor just died. And the masks just didn’t work. That is did keep out dust and unable to breath with them on. Oh and I bought these products a little over a year ago.

Horrible tech support and too many bugs in their system. I've tried reaching them through support tickets, or online chat. I even emailed the CEOs of the company. No response. Nothing works.