ProofpointReviews of ipcheck.proofpoint.com

Absolut enttäuschender Service – geschäftsschädigendes Verhalten durch IP-Sperre ProofPoint blockiert seit Tagen ohne nachvollziehbaren Grund unsere IP-Adresse und verhindert damit die geschäftskritische E-Mail-Kommunikation mit Kunden und Partnern. Es handelt sich hierbei nicht um ein technisches Problem im Einzelfall, sondern um eine gravierende Einschränkung unserer Geschäftstätigkeit – verursacht durch ein Unternehmen, dessen Aufgabe eigentlich Schutz und Zuverlässigkeit sein sollte. **Das Schlimmste:** Trotz mittlerweile **vier eröffneter Tickets** haben wir **bis heute keine einzige Antwort** erhalten. Keine Rückmeldung, kein Zwischenbescheid, keine Entstörung. Ein Zustand, der für ein Unternehmen dieser Größenordnung schlicht **inakzeptabel** ist. In jeder Hinsicht fehlt es an Reaktionsfähigkeit, Kundenorientierung und Verantwortung für die Folgen der eigenen Maßnahmen. **Fazit:** ProofPoint erweist sich als **völlig unzuverlässiger Dienstleister**, dessen technisches Setup nicht nur aggressiv in legitime Geschäftsprozesse eingreift, sondern dessen Support-System offenbar komplett überfordert oder schlicht desinteressiert ist. Wer auf funktionierende Kommunikation angewiesen ist, sollte sich gut überlegen, ob er sich von ProofPoint abhängig machen will.

Broken record. They block legitimate email and never respond to support tickets. Why apple uses these clowns to filter email is beyond me. I could understand if they just filtered to spam, but they completely reject emails. Such an arrogant company. Do not use them! The reviews speak for themselves.

They create huge problems where there were none before. Suddenly we can no longer deliver emails to our customers who adopt Proofpoint. We sent requests to unblock the IP, our customers did the same but to date the problem has not been resolved. I strongly advise against adopting their services, you will lose legitimate incoming emails and no one will give you assistance. They are neither reliable nor competent.

Proofpoint should not be allowed to remain in business.Their practices are shameful, incompetent, and unprofessional. It's as if they've got monkeys running the show. the sooner they're taken down, taken down, the better it will be for everybody.

We migrated a VPS a week and a half ago and the new IP was already on their blacklist. We have already submitted several tickets and so far no response. surprisingly, many corporations use them, and for more than a week we have had non-functional email communication thanks to this company, although the reputation of both the old IP and the new IP is good. there are many reviews several years old where users have similar experiences.

I am struggeling to get my clients ip unblocked from them, there is no response from their side even though the ip has a clean score from all other blacklist providers. Totally bad service have been submitting tickets now for the past 7 days with no response. If you are thinking of going with them as a business owner please dont as their customer service is so bad. I see this has been the issues for years now.

I am extremely disappointed with Proofpoint's service. My client uses their platform, and I have been unable to contact them due to my IP being blocked for months without any reason or explanation. Despite multiple attempts to reach out to their support team via email, their online form, and even traditional mail, I have received no response. Even phone calls go unanswered. As a professional, this is unacceptable. The lack of communication and support from Proofpoint has caused significant inconvenience and frustration for me and my client. It is unacceptable that they would block my IP without any justification and then not respond to any of my attempts to resolve the issue. I strongly urge anyone considering using Proofpoint to reconsider, as their lack of support and communication is not worth the risk to your business.

Blocking email for no reason Proofpoint are blocking our mail IP for no reason and have beein doing so for months. They have a form to request removal but they never respond to such requests. They list a phone number but it's preminum rate. This seems to be an scam exploit to force people to call them so they can make revenue on the phone calls. Unclear why this company is in a position to be considered a credible blacklist souce.