ionbottles.comReviews of ionbottles.com

I made an order For an original and a Pro Hydrogen Bottle. It was 6-8 weeks before I received the Pro Hydrogen bottle still have not received the original. My Pro Hydrogen bottle stopped working after a week. I have reached out to the company 3 or 4 times in email as that is the only way to contact them, and still have not heard back about my product that is not working. Very frustrated with lack of communication for long wait time for order and now I cant get anyone to contact me to replace the product that is not working.

Slow response to emails and product is poorly designed

I purchased 2 new Tritan 50 ounce molecular hydrogen water producing bottle, which Claims 2.4 PPM. and after testing several bottles between myself and my colleauge, none of the bottles are producing what they advertised. My two Tritan bottles were registering between 0.245 ppm to 0.345 ppm of molecular hydrogen water which claims 2.4 ppm. The company did send a replacement, however, we got the same poor results with 0.345 PPM. Both videos were shared with customer service. They have extremely frustrating customer service, as they are very slow to respond via email and responses not consistent. Simply, in my humble opinion, none of the bottles we tested produced what they advertised & claimed. They have not refunded my original purchase, and communicating with them is again frustrating! After sending emails with the poor results, the company emailed me a request for a review on their website. This alone is a statement that they are not aware of their customers as I had sent two videos and multiple emails stating the issues and product problems. Why send an email requesting the customer post a review when they have received videos demonstrating the product doesn't work?? The 2 separate videos showed real time live results testing between their Tritan bottles compared to the Tyent hybrid H2 machine, which produces over 1.0 H2. I have tested their units with two different H2 meters with several Tritan bottles & all didn't perform as promised. Bottom line don't waste your money. Until they can demonstrate their bottles produce what they claim, I cannot recommend purchasing this product!

Pathetic! Rating should be - 10 stars! Stay away from this "business" which appears to be more of a scam. Horrible C/S! After being pestered day after day I succumbed to purchasing a couple product. The order was botched and delivery was delayed delayed and then the delivery was botched. Eventually one was delivered then the other some time later. Being very frustrated I returned them immediately unopened shipping them back at my own expense. No reply or C/S so I had dispute the payment with CC. To this day they have not responded to the Credit Card investigation. This "business" likely needs investigation by regulating and LE authorities. Stay Way Away!

I made two orders for this bottle I received first two great. My second order I received just two of the three that I payed for with no response from anyone, now one of the two has broken!

Never received my $200 jug (after 8 weeks). Trying to contact them is a dead end. Phone number is a text subscribe/unsubscribe only. And they don’t respond to emails. Scam!!!

Late shipping, zero customer service unless you enjoy run of the mill emails that don't solve your problems. Good luck trying to get a person on the phone. Find a company that makes the same thing but cares about their customer.

The glass bottle broke (was not dropped), when I reached out to customer service, I was informed it did not qualify for a replacement. I was given zero options other than to simply spend more. A $17 replacement part on a a $140 purchase. I would not purchase again.